Welcome! We’d love you to join us

Ready to get started? We’ll have you up and running with your new mobile plan in no time. From keeping your number to setting up your SIM, everything you need is right here to get you sorted.

Step 1  

Understand your mobile needs and requirements

Before you make the switch, take some time to think about how you use your mobile phone. 

What do you need out of your plan?

Data 

Are you watching Netflix and scrolling social media, or just checking emails? There’s lots you can do with your data – What does ‘Endless Data’ really mean? explains how different plans can work for you. Pick a plan that fits your data needs.  

Group Plans 

Join forces with your family or friends!  Once your SIM card is activated, create or join a group with discounted rates for group members*. Everyone can manage their own account, or one person can look after the group under a single account. 

Heads up: only Medium and Large plans can be grouped. 

_{* Group owner pays full plan price. All group members must be on the same Plan. Max 5 Plans per group. Excludes international charges, add-ons, roaming, MMS and premium numbers.} 

Can I keep my phone number?

Absolutely! Enter your current number during sign up and once your SIM is activated, your number will transfer over. You can alternatively choose to transfer your current number over when you activate your SIM card – in either case, keep an eye out for a confirmation text to approve the transfer of your number. 

If you see a different number at first, don’t worry – it'll update soon.  

Do I need to cancel my current service? 

Keeping your number? Enter your current provider’s details during sign up and your old service will automatically end once your number is transferred. 

Getting a new phone number? You'll need to cancel your old service – get in touch with your provider so they can confirm any remaining fees or notice periods.  

For a smooth switch: 

• Double check your provider’s cancellation policy and contract terms. 
• Your Contact Mobile plan starts the day you activate your SIM, so it’s best to activate close to your old provider’s billing end date to avoid billing overlap. 
• Make sure your provider name, account name, account number, and phone number all match exactly with your previous provider. Even small differences can slow down your transfer – a quick peek at an old invoice will make sure everything’s spot on.

Now for the good stuff – setting up your plan!

Step 2

Start your sign-up

Just a few quick details and you’ll be all set to enjoy Contact mobile. 

1. Pick the plan that’s right for you 

All our mobile plans come with endless data^ - the size is all about how much max speed data you get before your data speeds slow down.  

Choose between a small (5GB), Medium (20GB), or Large (75GB) plan. 

_{^ T&Cs and Fair Use apply. Speeds reduced to max 1.2mbps if Plan data cap exceeded. Excludes international charges, add-ons, roaming, MMS and premium numbers.} 

2. Choose your SIM type 

Select to receive either a physical SIM card or an eSIM.  

Going digital? Make sure your device is compatible with an eSIM.  

Picking a physical SIM? Double-check your delivery address and it should reach you in 3-7 working days. We’ll shoot you an email as soon as it’s on its way. 

What is an eSIM?  

An eSIM is a digital SIM built into your phone, letting you connect to a cellular network without needing a physical SIM card. It offers convenience and flexibility - you can activate and use it instantly, manage multiple numbers on one device, and there is no need to wait for your physical SIM card to arrive in the post.  

3. Pop in your details 

Enter your details to create your Contact mobile account. 

4. Fill out your payment information 

You’ll only be charged once your new SIM is activated. 

And you’re just about there! The final step – activation. 

Step 3

Activate your SIM card

Whether you’ve chosen a physical SIM or an eSIM, you’ll need to activate it before you’re away texting, calling, and scrolling.  

How it works

1. Wait for your SIM 
   With a physical SIM card, sit tight until it has arrived before you start activation.  
2. Pop in your new SIM
   Plug your new SIM card into your phone (or switch to your new eSIM profile) so you can receive the text with the activation link. 
3. Follow the link
   When the text arrives, tap the link and follow the steps to approve the transfer. 
4. Check your plan 
   Open the Contact mobile app to see your new plan. If you’re bringing over your old phone number, you’ll see a temporary phone number with a ‘porting’ label beside it. Don’t worry – it’ll update to your number soon. 

Bringing your number over? You’ll need to approve it. 

If you entered your old number during sign-up, you’ll receive a text from your old sim within 15 minutes to confirm that you want to bring your existing number over. If you entered your number during your SIM card activation, after activating your new SIM you’ll need to pop your old SIM card in or switch to your old eSIM profile to receive the text and approve the number transfer. It can take up to 48 hours for your number to be transferred over. 

Our mobile FAQs can give you the whole story if you need more information about SIM card activation.

Activation made easy

• Download the Contact mobile app and login using your account details to keep track of your new plan, payment details and more.  
• Keep your old SIM active until your switch to Contact is complete – the app will give you the green light when it’s ready to go. 
• Activating SIMs for your group? Ensure all SIMs are activated with the same details used at sign up. 
• Want to switch from physical SIM to eSIM? Or having trouble with your eSIM activation? Get in touch and we’ll help you make the switch. 
• Creating a group? Open the Contact mobile app, tap ‘My Contact’ in the menu and then select ‘Mobile Groups’. On the Groups screen, click ‘Invite member’ and follow the prompts. Make sure they’re already registered for a Contact mobile account, and once they accept their invite, the invited member’s discounted rate will kick in from the next billing month.

You’re good to go! Thank you for joining the Contact whānau, we love having you here. 

Something not going to plan? It happens. If your activation doesn’t follow this flow, or you just can’t seem to make it work, reach out to us and we’ll help you get set up.