Sometimes we need to charge fees for additional services. These fees cover electricity and natural gas. They’re all inclusive of GST.
|
Amount |
Residential |
$150 |
Business |
$500 |
Each new installation control point for Electricity |
$110 |
Each new installation control point for Natural Gas |
POA
(Price on Application) |
Temporary builder's supply |
$150 |
Including check or final read |
$35 |
Electricity |
$156 |
Natural Gas |
$156 |
Same business day services, call received by 4pm |
$200 |
Weekends, public holidays and after hours (4pm - 7am) |
$220 |
Non-urgent service |
$125 |
Smart meter remote reconnection |
$27 |
Smart meter remote disconnection
|
$27 |
PrePay disconnection and reconnection fee |
Free |
Same business day reconnection requiring a site visit, call received by 4pm |
$175 |
Next business day reconnection requiring a site visit, call received by 4pm |
$150 |
After Hours reconnection requiring a site visit |
$220 |
Special disconnection requiring a site visit (where required by Contact) |
$150 |
Temporary disconnection for safety requiring a site visit (business hours) |
$130 |
Disconnection for non payment requiring a site visit |
$110 |
Metering fees
(these fees do not include the cost of related work by an electrician, gas fitter or network company)
|
Amount |
Change of pricing plan
(no physical change to metering required and no site visit needed) |
$27 |
Electricity |
$200 |
Natural Gas |
POA
(Price on Application) |
Electricity |
$174 |
Natural Gas (includes distributor fee) |
POA
(Price on Application) |
Electricity |
$200 |
Natural Gas (includes distributor fee) |
POA
(Price on Application) |
Meter test (per meter tested – applies if meter proves to be accurate) |
$240 |
Electricity Smart meter installation |
$190 |
Dishonoured payment |
$25 |
Copy of invoice or transactions/consumption history |
$8 |
Paper bill fee |
$2.30 |
Over the counter payment fee
|
$2.10 |
Card processing fee (currently not being charged) |
0.95% of payment amount |
Debt management fee |
$25 |
Debt site visit |
$90 |
Debt collection costs |
All costs |
Incomplete service fee
(If you fail to meet an arranged appointment or provide access)
|
$65 |
Cancellation fee
(where a request for work is cancelled before it is performed or you cannot be contacted as requested) |
$40 |
Broadband
|
Amount |
Optical Network Terminal (ONT) Relocation Fee |
$330 |
Modem postage and handling fee |
$14.99 |
Please note:
- We may pass on fees or charges from regulatory agencies, the network operator (as defined in the general terms and conditions), the meter owner, or other third party, that relate to the supply of energy or other services to you.
- Special fees may apply for other services.
- A remote reconnection is not always possible, where we’re unable to reconnect your property remotely, a physical reconnection requiring a site visit may be required.
- Prompt payment discounts (if applicable) do not apply to service fees.
- All fees include GST.
- Effective from 14 December 2022.
Please call us on 0800 224 424 if you have any questions.