Contact service fees

Sometimes we need to charge fees for additional services. These fees cover electricity and natural gas. They’re all inclusive of GST.


Amount
Bond (where applicable, minimum charge)
Residential $150
Business $500
New connection (these fees do not include the cost of related work by an electrician, gas fitter or network company)
Each new installation control point for Electricity $110
Each new installation control point for Natural Gas POA
(Price on Application)
Temporary builder's supply $150
Special meter read
Including check or final read $35
On-site investigation
Electricity $156
Natural Gas $156
Fault visit (if a fault proves NOT to be a supply or metering problem)
Same business day services, call received by 4pm $200
Weekends, public holidays and after hours (4pm - 7am) $220
Non-urgent service $125
Reconnection or disconnection
Smart meter remote reconnection $27
Smart meter remote disconnection
$27
PrePay disconnection and reconnection fee Free
Same business day reconnection requiring a site visit, call received by 4pm $175
Next business day reconnection requiring a site visit, call received by 4pm $150
After Hours reconnection requiring a site visit – (This service is provided Mon-Fri 4pm to 8pm or Weekends and public holidays 7.30am to 8pm)   $220
Special disconnection requiring a site visit (where required by Contact) $150
Temporary disconnection for safety requiring a site visit (business hours) $130
Disconnection for non payment requiring a site visit $110

 

Metering fees

(these fees do not include the cost of related work by an electrician, gas fitter or network company)


Amount
Change of pricing plan
(no physical change to metering required and no site visit needed)
$27
Metering change (where site visit needed, such as a meter change)
Electricity $200
Natural Gas POA
(Price on Application)
Total disconnection (including meter removal)
Electricity $174
Natural Gas (includes distributor fee) POA
(Price on Application)
Meter relocation
Electricity $200
Natural Gas (includes distributor fee) POA
(Price on Application)
Meter test (per meter tested – applies if meter proves to be accurate) $240
Electricity Smart meter installation $190
Administration
Dishonoured payment $25
Copy of invoice or transactions/consumption history $8
Paper bill fee $2.30
Over the counter payment fee
$2.10
Card processing fee (currently not being charged) 0.95% of payment amount
Debt management fee $25
Debt site visit $90
Debt collection costs All costs

Incomplete service fee
(If you fail to meet an arranged appointment or provide access)

$65
Cancellation fee
(where a request for work is cancelled before it is performed or you cannot be contacted as requested)
$40

Broadband


Amount
Optical Network Terminal (ONT) Relocation Fee $330
One-off modem purchase
$99
Monthly modem rental
$4/mth
Modem delivery fee $14.99

Please note:

  • We may pass on fees or charges from regulatory agencies, the network operator (as defined in the general terms and conditions), the meter owner, or other third party, that relate to the supply of energy or other services to you.
  • Special fees may apply for other services.
  • A remote reconnection is not always possible, where we’re unable to reconnect your property remotely, a physical reconnection requiring a site visit may be required.
  • Physical reconnections requiring a site visit can be requested daily between 7.30am and 8pm daily but in rural or remote regions we cannot guarantee a same day service if request after.
  • Medical Dependant Customers reconnection requests: If anyone at your property is dependent on electricity to prevent loss of life or serious harm, please provide this information for an urgent 24/7 reconnection request.
  • Prompt payment discounts (if applicable) do not apply to service fees.
  • All fees include GST.
  • Effective from 14 December 2022.

Please call us on 0800 224 424 if you have any questions.


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