Electricity and Natural Gas service fees
Amount (incl. GST)
| Bond (where applicable, minimum charge) | |
|---|---|
| Residential |
$150
|
| Business |
$500
|
| New connection (these fees do not include the cost of related work by an electrician, gas fitter or network company) | |
|---|---|
| Each new installation control point for Electricity |
$44
|
| Temporary builder's supply |
$50
|
| Each new installation control point for Natural Gas |
POA
(Price on Application)
|
| Special meter read | |
|---|---|
| Including check or final read |
$61
|
| On-site investigation | |
|---|---|
| Electricity | $217 |
| Natural Gas | $225 |
| Fault visit (if a fault proves NOT to be a supply or metering problem) | |
|---|---|
| Non-urgent service | $153 |
| Same business day services, call received by 4pm | $244 |
| Weekends, public holidays and after hours (4pm - 7am) | $194 |
| Reconnection or disconnection - PrePay Services and Non-Payment | |
|---|---|
| PrePay disconnection and reconnection fee (except for the initial reconnection of a property disconnected for vacancy) | Free |
| Smart meter remote disconnection or reconnection for non-payment (except for the initial reconnection of a property disconnected for vacancy or customer switching to Contact) |
Free
|
| Disconnection or reconnection for non-payment requiring a site visit (except for the initial reconnection of a property disconnected for vacancy or customer switching to Contact) | Free |
| Reconnection or disconnection - Customer Requested Services | |
|---|---|
| Smart meter remote reconnection |
$15
|
| Smart meter remote disconnection | $15 |
| Temporary disconnection for safety requiring a site visit (business hours) |
$130
|
| Next business day reconnection requiring a site visit, call received by 4pm | $159 |
| Special disconnection requiring a site visit (where required by Contact) | $142 |
| Same business day reconnection requiring a site visit, call received by 4pm | $211 |
| After Hours reconnection requiring a site visit – (This service is provided Mon-Fri 4pm to 8pm or Weekends and public holidays 7.30am to 8pm) | $335 |
| Rockgas reticulated LPG (RLPG) |
|
|---|---|
| Rockgas reticulated LPG Service fees
|
View on Rockgas website |
Amount (incl. GST)
| Metering Change Fees | |
|---|---|
| Change of pricing plan (no physical change to metering required and no site visit needed) |
$32 |
| Electricity (where a site visit is needed to complete the meter change) | $235 |
| Natural Gas (where a site visit is needed to complete the meter change) | POA (Price on Application) |
| Total disconnection (including meter removal) | |
|---|---|
| Electricity | $203 |
| Natural Gas (includes distributor fee) |
POA
(Price on Application)
|
| Meter relocation | |
|---|---|
| Electricity Smart meter installation |
$235
|
| Meter test (per meter tested – applies if meter proves to be accurate) |
$185
|
| Natural Gas (includes distributor fee) |
POA
(Price on Application)
|
| Administration | |
|---|---|
| Over the counter payment fee |
$2.10
|
| Paper correspondence fee |
$2.30
|
| Debt management fee (business customers only) |
$25
|
| Cancellation fee (where a request for work is cancelled before it is performed or you cannot be contacted as requested) |
$13
|
| Incomplete service fee (If you fail to meet an arranged appointment or provide access) |
$122
|
| Debt site visit |
$90
|
| Debt collection costs |
All costs
|
| Card processing fee |
0.86% of payment amount
|
Broadband
Amount (incl. GST)
| Optical Network Terminal (ONT) Relocation Fee |
$310 |
| One-off modem purchase |
$99 |
| Monthly modem rental |
$4/mth |
| Modem delivery fee |
$14.99 |
| No fault found fee | $145 |
