Sometimes we need to charge fees for additional services. These fees cover electricity and natural gas. They’re all inclusive of GST.

Metering fees

(these fees do not include the cost of related work by an electrician, gas fitter or network company)

Broadband

Please note:

• We may pass on fees or charges from regulatory agencies, the network operator (as defined in the general terms and conditions), the meter owner, or other third party, that relate to the supply of energy or other services to you.
• Special fees may apply for other services.
• A remote reconnection is not always possible, where we’re unable to reconnect your property remotely, a physical reconnection requiring a site visit may be required.
• Physical reconnections requiring a site visit can be requested daily between 7.30am and 8pm daily but in rural or remote regions we cannot guarantee a same day service if request after.
• Medical Dependant Customers reconnection requests: If anyone at your property is dependent on electricity to prevent loss of life or serious harm, please provide this information for an urgent 24/7 reconnection request.
• Prompt payment discounts (if applicable) do not apply to service fees.
• All fees include GST.
• Effective from 14 December 2022.

Please call us on 0800 224 424 if you have any questions.