What happens once I've signed up?
Once you’ve signed up, sit back and relax, we get the ball rolling for you.
Within 3-5 working days you’ll get an email and text from us telling you the date when your broadband will be connected. If a technician is required to visit the property, we’ll let you know, otherwise it all gets done remotely. Your modem will also arrive within 3-5 working days, just hold onto this until we tell you that the connection has been completed.
Once the connection has been completed, we’ll send you a confirmation email and text message. You’ll then need to set up your modem (instructions will be included in the box, or you can find them here). It may take a while for the modem to install, but within 2 hours you should be up and running.
How long will it all take?
This depends on the connection type and where you live, but it will be a minimum of 10 working days.
A new fibre install may take longer, as the process is more involved and a technician will need to visit the property. It’s worth the wait though.
Will a technician need to visit / will I need to be at home when this happens?
Unless you’re setting up a new Fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.
Can I reschedule my connection date?
If your connection date is more than 2 days away we can look at rescheduling this for you, but it’s down to technician availability.