Broadband speeds can show how fast your internet should be able to download and upload data – but it’s not an exact science. Other things may be impacting performance as well.
Things that can impact broadband performance include:
You could try connecting your device directly to an ethernet cable for better performance.
This is the TP-Link Hx510, this comes with:
This is the TP-Link x55, this comes with:
A small percentage of our customers may occasionally get two broadband charges on one bill. You may have two charges on your account because during the billing period the following may have happened:
Double charges on a bill should be a one-off occurrence, if it is a billing date issue, your next bill should have no broadband charges as a result.
If your bill shows duplicate charges for the same dates, or you are being double billed each month, get in touch with us and we can correct that for you. Do this via Facebook Messenger or WhatsApp. Alternatively you can email us at broadband@contactenergy.co.nz or call us on 0800 641 502.
When you sign up for broadband, we’ll let you know what type of broadband is available where you live – fibre or wireless.
If you have an electricity account with us, the quickest and easiest way to check is to:
Here you’ll be able to see what types of broadband are available to you based on your address.
If you’re not already with Contact, you’ll need to have your electricity with us before you can sign up for broadband. See details of all our current broadband offers and bundles.
To add broadband to your existing energy account:
When you sign up for broadband on a plan with us, this will show you if you can get fibre.
Or check with your local fibre network:
We rely on third party information when showing what’s available at your address. We might need to check your address information with you when you place an order.
You may need consent for a fibre installation.
Renting
If you’re renting, you’ll need written or verbal consent from your landlord.
On a right of way (ROW) or shared driveway
You may need to get written consent from your neighbours. Don’t worry your local fibre company will help sort gaining consent.
Apartments or flats
The building owner or body corporate will need to give their consent.
Subdivisions
For any properties that have been subdivided, each one must be on a separate title.
For more information regarding the consent process, visit your local fibre company website:
Broadband speeds can show how fast your internet should be able to download and upload data – but it’s not an exact science. Other things may be impacting performance as well.
Try these tips to improve your broadband performance.
If it’s available in your area, you can upgrade your broadband speed by signing into My Account:
If you’ve had broadband with us before but cancelled it, it’s easy to add it to your account again.
You’ll still need an energy account with us. To add broadband to your existing account:
You’ll be shown different broadband plans available to you based on your address.
VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. You can operate VoIP and related services with any modern home phone.
The main difference between a standard landline and VoIP is that VoIP uses your internet connection whereas a standard landline is connected to the copper network.
If you have services such as a medical alarm and monitored alarm that often require a standard landline, please let us know so we can make sure to recommend the right set-up for you. You may need to contact your alarm provider to check.
It’s important you know that your VoIP service might not work during a power outage. Therefore you’ll need another way to stay connected in case you need to make an emergency 111 calls.
Type | Charge (per min) |
Directory | $0.55 |
Fixed | $0.00 |
IntDirectory | $0.55 |
Internet | $0.00 |
Local | $0.00 |
Mobile | $0.17 |
MsgExchange | $0.00 |
Service Call | $0.00 |
TollFree | $0.00 |
TollFree Mobile | $0.00 |
Download our international call rates.
Talk to the following ten countries for 100 hours for $10 per month.
Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China
Please note: this is for landline to landline calls only, standard rates apply for mobiles, please refer to local and international call rates.
Talk to NZ mobile phone numbers for 100 minutes for $5 per month.
Talk to NZ mobile phone numbers for 200 minutes for $10 per month.
To cancel your broadband, you’ll just need to give us 30 days’ notice. Call us on 0800 641 502.
You can cancel your broadband at any time. As you pay in advance, you’ll be credited for any time paid after the disconnection date.
If you have a Contact modem, we’ll send you a pre-paid post bag so you can send it back to us.