What happens once I've signed up?
Once you’ve signed up, sit back and relax, we get the ball rolling for you.
Within 3-5 working days you’ll get an email and text from us telling you the date when your broadband will be connected. If a technician is required to visit the property, we’ll let you know, otherwise it all gets done remotely. Your modem will usually arrive about 5 working days after that, although there are some cases when this is held up. Just hang onto the new modem until we tell you the connection has been completed.
Once the connection has been completed, we’ll send you a confirmation email and text message. You’ll then need to set up your modem (instructions will be included in the box, or you can find them here). It may take a while for the modem to install, but within 2 hours you should be up and running.
How long will it all take?
This depends on the connection type and where you live, but it will be a minimum of 10 working days.
A new fibre install may take longer, as the process is more involved and a technician will need to visit the property. It’s worth the wait though.
Will a technician need to visit / will I need to be at home when this happens?
Unless you’re setting up a new Fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.
Can I reschedule my connection date?
If your connection date is more than 2 days away we can look at rescheduling this for you, but it’s down to technician availability.