You can view the average rates applicable to you in our Price Estimate Tool.
Just enter your address, and we'll guide you through to the next step. We can provide a rough electricity only bill estimate and rate estimation, and actual bills and rates may differ.
Our Low User electricity price plan applies to your main home only (sorry, no holiday homes or businesses) and is designed to benefit customers who use less than 8,000 kWh of electricity per year, or 9,000 kWh if you live in some parts of the lower South Island (roughly homes in and south of Christchurch, but excluding the West Coast of the South Island). It has a lower fixed daily charge than our standard plans and a higher variable charge for the electricity used.
To find out how much energy you use in a year:
Not signed up for My Account? No worries you can sign up for here.
On the plan, you will probably pay more in winter when you are using more power. However, you should pay less in the hotter months when you're not using so much (i.e., the heating isn't on). This means that over a one year period, overall your bills should be lower than on a standard plan.
How do I know what plan I am currently on?
If you're on a Low User plan, you'll see in the Charges section on the back of your bill. Below is an example of a Low User bill. For a customer on a Standard plan, it would simply say "Daily Charge" and "All Day Economy". If you don’t get a bill (for example you’re a PrePay customer), please get in touch to find out which plan type you’re on.
Other things to consider:
If you think the amount of power you use is likely to go over the amounts above, then you might be better off on a standard plan. For example:
Sorry, Low User plans are not available for holiday homes or businesses.
To change to a Low User plan or a Standard User plan, click here.
Sometimes we need to charge fees for additional services. These fees cover electricity and natural gas. They’re all inclusive of GST.
|Bond (minimum charge where applicable)|
|Each new installation control point (where applicable)||up to $250|
|Temporary builder's supply||$55|
|Special meter read|
|Including check or final read||$35|
|Fault visit (if a fault proves NOT to be a supply or metering problem)|
|Same business day services, call received by 4pm||$110|
|Weekends, public holidays and after hours (4pm - 7am)||$145|
|Reconnection or disconnection (per visit)|
|Smart meter remote connection/disconnection||$20|
|Same business day service, call received by 4pm||$125|
|Next business day service, call received by 4pm prior business day||$90|
|Weekends, public holidays and after hours (4pm to 7am)||$200|
|Special disconnection fee (access problems)||$150|
|Temporary disconnection for safety (business day)||$110|
|Disconnection for non-payment||$110|
(fees do not include the cost of related work by an electrician, gas fitter or network company)
|Change of pricing plan|
|(no physical change to metering required and no site visit needed)||$20|
|Metering change (where site visit needed, such as a meter change)|
|Natural Gas||Minimum $125|
|Total disconnection (including meter removal)|
|Natural Gas (includes distributor fee)||Minimum $290|
|Natural Gas (includes distributor fee)||Minimum $170|
|Per meter tested, applies if meter proves to be accurate||$200|
|Electricity PrePower meter (subject to availability)|
|Install or remove PrePower meter||$140|
|Install or remove keypad||$130|
|PrePower to post pay (or reverse)||$120|
|Replacement PrePower card||$10|
|Electricity Smart meter installation|
|Copy of invoice or transactions/consumption history||$8|
|Paper bill fee||$1.10|
|Over the counter payment fee
|Credit card processing fee||0.95% of payment amount|
|Debt management fee||$25|
|Debt site visit||$90|
|Debt collection costs||All costs|
|Cancellation fee (when a request for work is cancelled before it is performed or you cannot be contacted as requested)||$40|
|Incomplete service fee (If you fail to meet an arranged appointment or provide access)||$65|
Please call us on 0800 80 9000 if you have any questions.
Although we can't help you pack, we can make it easy to get the electricity and gas sorted at your new place. Let us know you're moving house, and we'll do the rest. Or, if you are a new customer, get set up in just a few simple steps.
Choosing the best plan is about knowing what you need and what you value. Explore our plans to find an energy plan that's perfect for you and your property.
If you’re changing to a pricing plan other than the low user equivalent of your current plan, you might need a new meter or modifications to your existing one. If we need to make changes to your meter set-up there’s a fee as we’ll need to send a contractor to do the work. You’ll need to arrange and pay for an electrician to do any other work, such as wiring up your hot water cylinder to a new meter.