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Frequently Asked Questions

You can get a quick price estimate using our Price Estimate Tool and the rates applicable to you.

Simply enter your address, and we'll guide you through to the next step.

The price for bottled gas varies across the country and is dependent on a number of factors including your location and transport costs.  If you’d like to know the price in your area, give us a call on 0800 762 542 and let us know where you live and how many bottles you’d like at your home.

You can view the average rates applicable to you in our Price Estimate Tool.

Just enter your address, and we'll guide you through to the next step. We can provide a rough electricity only bill estimate and rate estimation, and actual bills and rates may differ.

Low User plans offer a lower daily charge and higher usage charge compared to other standard electricity plans. So, if you use less than 8000 kilowatt hours of electricity a year (or 9000 kilowatt hours in some parts of the lower South Island), moving across to a Low User plan may save you some money.On the other hand, if you’re already on a Low User plan and using more electricity than this each year, you might be better changing to a standard plan.

To find out more about the differences, download our guide.

Sometimes we need to charge fees for additional services. These fees cover electricity, gas and Auto LPG fuel cards. They’re all inclusive of GST.

Amount
Bond (minimum charge where applicable)
Residential $150
Business $500
New connection
Each new installation control point (where applicable) up to $250
Temporary builder's supply $55
Piped LPG price on application
Special meter read
Including check or final read $35
On-site investigation
Electricity $130
Piped Gas $90
Fault visit (If a fault is NOT a supply or metering problem)
Same business day services, call received by 4pm $110
Weekends, public holidays and after hours (4pm - 7am) $145
Non-urgent service $95
Reconnection or disconnection (Pre visit)
Smart meter remote connection/disconnection $20
Same business day service, call received by 4pm $115
Next business day service, call received by 4pm prior business day $75
Weekends, public holidays and after hours (4pm to 7am) $150
Special disconnection fee (access problems) $125
Temporary disconnection for safety (business day) $110
Disconnection for non-payment $90

Metering fees

(fees do no include the cost or related work by an electrician, gas fitter or network company)

Amount
Change of pricing plan
(no physical change to metering required and no site visit needed) $25
Metering change where site visit needed, such as a meter change
Electricity $125
Piped Gas min $125
Total disconnection (including meter removal)
Electricity $75
Piped Gas (includes distributor fee) min $290
Meter relocation
Electricity $125
Piped Gas (includes distributor fee) min $170
Meter test
Per meter tested, applies if meter proves to be accurate $200
Electricity PrePower meter (subject to availability)
Install or remove PrePower meter $140
Clear balance $120
Install or remove keypad $130
PrePower to post pay (or reverse) $120
Replacement PrePower card $10
Remote meter register
Install or remove (subject to availability and ongoing daily fee) $200
Administration
Dishonoured payment $25
Copy of invoice or transactions/consumption history $8
Paper bill $1.10
Over the counter
(each payment made at a Westpac branch or PostShop)
$1.30
Credit Card
(includes debit card and direct debit by credit card)
0.95% of the payment
Debt management fee $25
Debt site visit $90
Debt collection costs All costs
Cancellation fee (when a request for work is cancelled before it is performed or you cannot be contacted as requested) $40
 Incomplete service fee (If you fail to meet an arranged appointment or provide access)  $65

Notes

  • We may on-charge any fees we receive from a network company or other third party, in relation to work performed at your request
  • Special fees may apply for other services
  • Prompt payment discounts don’t apply to service fees
  • All fees include GST.

Please call 0800 80 9000 if you have any queries at all. We’re here to help.

Helpful guides

Although we can't help you pack, we can make it easy to get the electricity and gas sorted at your new place. Let us know you're moving house, and we'll do the rest. Or, if you are a new customer, get set up in just a few simple steps.

 

If I'm moving, can I keep the same pricing?

We supply energy to most places in New Zealand, using different network companies that own the lines or pipes that bring electricity and gas to your place.  Pricing differs around the country because network companies charge different rates for different areas. Your pricing might also be different because the meter setup at your new home is different to your last place.When you move house it could be a good time to revisit the Plan that is right for you. 

Is there a fee for changing my plan?

Check the Terms and Conditions of your plan if you can change plans without paying a termination fee.  

How do I change my plan? 

Choosing the best plan is about knowing what you need and what you value.  Explore our plans to find an energy plan that's perfect for you and your property.

  • If you are online, you can let us know you wish to change plan using our Online Change Form.
  • Or, give us a call on 0800 80 9000 and we can talk you through which plan would be right for you.

If you’re changing to a pricing plan other than the low user equivalent of your current plan, you might need a new meter or modifications to your existing one. If we need to make changes to your meter set-up there’s a fee as we’ll need to send a contractor to do the work. You’ll need to arrange and pay for an electrician to do any other work, such as wiring up your hot water cylinder to a new meter.