You can view the average rates applicable to you in our Price Estimate Tool.
Just enter your address, and we'll guide you through to the next step. We can provide a rough electricity only bill estimate and rate estimation, and actual bills and rates may differ.
Sometimes we need to charge fees for additional services. These fees cover electricity, gas and Auto LPG fuel cards. They’re all inclusive of GST.
|Bond (minimum charge where applicable)|
|Each new installation control point (where applicable)||up to $250|
|Temporary builder's supply||$55|
|Piped LPG||price on application|
|Special meter read|
|Including check or final read||$35|
|Fault visit (If a fault is NOT a supply or metering problem)|
|Same business day services, call received by 4pm||$110|
|Weekends, public holidays and after hours (4pm - 7am)||$145|
|Reconnection or disconnection (Pre visit)|
|Smart meter remote connection/disconnection||$20|
|Same business day service, call received by 4pm||$115|
|Next business day service, call received by 4pm prior business day||$75|
|Weekends, public holidays and after hours (4pm to 7am)||$150|
|Special disconnection fee (access problems)||$125|
|Temporary disconnection for safety (business day)||$110|
|Disconnection for non-payment||$90|
(fees do no include the cost or related work by an electrician, gas fitter or network company)
|Change of pricing plan|
|(no physical change to metering required and no site visit needed)||$25|
|Metering change where site visit needed, such as a meter change|
|Piped Gas||min $125|
|Total disconnection (including meter removal)|
|Piped Gas (includes distributor fee)||min $290|
|Piped Gas (includes distributor fee)||min $170|
|Per meter tested, applies if meter proves to be accurate||$200|
|Electricity PrePower meter (subject to availability)|
|Install or remove PrePower meter||$140|
|Install or remove keypad||$130|
|PrePower to post pay (or reverse)||$120|
|Replacement PrePower card||$10|
|Remote meter register|
|Install or remove (subject to availability and ongoing daily fee)||$200|
|Copy of invoice or transactions/consumption history||$8|
|Over the counter
(each payment made at a Westpac branch or PostShop)
(includes debit card and direct debit by credit card)
|0.95% of the payment|
|Debt management fee||$25|
|Debt site visit||$90|
|Debt collection costs||All costs|
|Cancellation fee (when a request for work is cancelled before it is performed or you cannot be contacted as requested)||$40|
|Incomplete service fee (If you fail to meet an arranged appointment or provide access)||$65|
Please call 0800 80 9000 if you have any queries at all. We’re here to help.
Although we can't help you pack, we can make it easy to get the electricity and gas sorted at your new place. Let us know you're moving house, and we'll do the rest. Or, if you are a new customer, get set up in just a few simple steps.
Choosing the best plan is about knowing what you need and what you value. Explore our plans to find an energy plan that's perfect for you and your property.
If you’re changing to a pricing plan other than the low user equivalent of your current plan, you might need a new meter or modifications to your existing one. If we need to make changes to your meter set-up there’s a fee as we’ll need to send a contractor to do the work. You’ll need to arrange and pay for an electrician to do any other work, such as wiring up your hot water cylinder to a new meter.