You can go on Contact broadband if you have your residential electricity account with us at the same address.
Broadband is not available:
Once you’ve signed up, sit back and relax, we get the ball rolling for you.
Within 3-5 working days you’ll get an email from us telling you the date when your broadband will be connected. If a technician is required to visit the property, we’ll let you know, otherwise it all gets done remotely. Your modem will usually arrive about 5 working days after that, although there are some cases when this is held up. Just hang onto the new modem until we tell you the connection has been completed.
Once the connection has been completed, we’ll send you a confirmation email. You’ll then need to set up your modem (instructions will be included in the box, or you can find them here). It may take a while for the modem to install, but within 2 hours you should be up and running.
The connection will take a minimum of ten working days. If you rent, live down a right of way or in a multi-dwelling unit and want to install fibre, things will take a little longer. This is because you’ll need to get consent.
If you already have consent, your Local Fibre Company (LFC) will be in touch to arrange an appointment to get started. If you don’t and would like to find out more, visit chorus.co.nz where you’ll find super helpful information about the process.
Unless you’re setting up a new Fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.
If your connection date is more than 2 days away we can look at rescheduling this for you, but it’s down to technician availability.
Simply let us know and we can arrange an alternative (ADSL/VDSL) while you wait. Call our broadband support team on 0800 401 373 or email email@example.com.
There are a number of reasons an installation could be considered complex. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. Or in some cases, further groundwork beyond your boundary may need to be finished first.
Occasionally a complex installation may take several days to finish. The installer will discuss this with you and agree on any impacts or additional costs prior to commencing work. In that event, we will advise you before proceeding and you may choose to cancel the order.
Check our troubleshooting page.
Standard Local Rates are shown below. View our International rates.Standard Local Rates
No, you must have your electricity with us in order to have Contact broadband.
We’ll send you a cool new modem free of charge to use with your Contact Broadband service. We won’t even charge you for postage.
If you would like to use your own modem you are welcome to but please note you may need to reprogram a few things to meet our technical requirements. Also, we may not be able to offer remote troubleshooting assistance if you use your own modem.
Yes, you can get a replacement modem – there is a fee of $90.
For help setting up your modem, take a look at the Modem User Guide.
It’s important that modem is placed in the right environment so it operates as efficiently as possible. Here are our top tips: