Discover unlimited broadband

no fixed term contracts

No fixed term contract

All of our broadband services are on open contracts. Although, you’ll need to have your electricity account with us at the same address as your broadband services. If you're on an open term electricity plan with broadband added and decide our services aren't for you, we'd hate to see you go, but unlike other providers, you can leave without paying break-up fees.
one bill

One easy bill

Cut down your time paying bills by having your energy, broadband and phone services on one handy bill. Plus, get your bill by email and you could save more on your energy.
free modem

Free modem

We'll set you up with an awesome, free Netcomm modem that's designed to work with all connection types; ADSL, VDSL, and Fibre. So when you do upgrade to Fibre, you won't need to change modems. And it's ready to connect to all your wi-fi devices.
customer support

Our all-around great service

Our super friendly team are based in New Zealand.  So we understand your needs because we keep the lights burning, the hot water flowing, the data streaming and the BBQ fired up for over half a million homes and businesses across New Zealand.

Unlimited Broadband*

All our broadband plans are unlimited. That means you can watch telly on demand, stream your favourite music, download large files, and access your email without running out of data.

All our plans and connection types; ADSL, VDSL and Fibre, start from $89.99 per month (incl GST). And if you don't have fibre on your street yet, let us know when it's there and we'll upgrade you for free.
*Like many others we do have a fair use policy.
 

 

 adsl connectionvdsl connectionfibre connection

get rewards

Rewards that suit you

We offer a range of rewards, like AA Smartfuel and energy bill discounts, to suit your lifestyle and needs because the more you bring the better it gets. Talk to us to find out what suits you best.

Find out more

Want to know more about our broadband services? Complete the form below and our broadband team will be in touch to talk about what we can do for you.

Ready now?

Talk to our Broadband team on 0800 401 373 or email broadband@contactenergy.co.nz

Frequently Asked Questions

You can sign up to our unlimited broadband service if you have your residential electricity account with us  at the same address– this means everything is wrapped up together in one account. Easy as! This includes single energy, distributed generation or DualEnergy (excl. LPG).

 
Great! How do I sign up?

Complete the online form, call us on 0800 401 373 or send an email to broadband@contactenergy.co.nz and one of our team will get in touch with you to see if you are eligible.
Broadband is not available in all areas. Factors such as distance from the networks equipment or the network's capacity, means we may be unable to deliver broadband to a specific address. Check with one of our helpful broadband team to see if broadband is able to get to you!

We offer unlimited broadband only so there’s no having to guess how much you’ll use – you can stream away to your heart’s content! Just be mindful of our fair use policy.

Internet

broadband speeds

We offer ADSL, VDSL and Fibre connections. If you are after an upgrade from your current service, we’d recommend you sign up to receive the same connection and then we can manage your upgrade from there. That way you're online now rather than waiting for your local fibre company to come and complete the process.

Should I choose VDSL or Ultra Fast Fibre? 

If you can get both at your address then you should consider fibre. It uses fibre optic cabling instead of copper which means the speeds are more consistent and faster. 

If you want to upgrade to fibre - the best option is to sign up to the service you are currently using and we can start the upgrade process from there! 
Our broadband plan speeds represent the theoretic maximum speeds at which you are able to download and upload data from our network. How close you are to an exchange, your computer’s capability, modem, line quality, software downloads and number of devices connected can all impact the speed of your connection. 
 

I did a speed test on my wireless device and the test came back with speeds much lower than I signed up for?

The best way to do an accurate speed test is by having your device plugged in via the ethernet cable.  Please use http://linetest.nz/ for this.

I don’t want to lose my telephone line – can I keep my home number? 

No worries! All you need is a phone with a telepermit sticker (shown below) which you plug into your modem to access our homeline service using Voice over Internet Protocol (VoIP) service. You can add our homeline service from just $10 a month for unlimited national calls not including mobile.

telepermit

Optional add-ons for your phone line

Top 10 International calling package – 100 hours per month to Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China - $10.00 per month
NZ mobile 100 calling package – 100 minutes to NZ mobile phone numbers - $5.00 per month
NZ mobile 200 calling package – 200 minutes to NZ mobile phone numbers - $10.00 per month

 

What are the rates for Local and International Calls?

Standard Local Rates are shown below. Click here to view International rates.

standard calling rates broadband




What is VoIP?

Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. You can operate VoIP and related services with any modern home phone. 



I don’t want a homeline anymore – can I discontinue the service? 


Sure can! We offer a product called Naked Broadband - it means you’ll no longer have a homeline. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. We strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies.

If you have a monitored or medical alarm - please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection. 

Does this service come with a modem? 

We’ll send you a cool new modem free of charge to use with your Contact Broadband service. We won’t even charge you for postage. 

If you would like to use your own modem you are welcome to but please note you may need to reprogram a few things to meet our technical requirements.  Also, we may not be able to offer remote troubleshooting assistance if you use your own modem.



What sort of modem do you send me? 


A Netcomm NF4V model featuring:

 

  • Gigabit modem with 4 LAN ports to connect devices by ethernet
  • WiFi speed of 300Mbps
  • 2 x FXS ports for connecting a telephone to make VoIP calls
  • 2 x USB host ports – supports USB storage device for file sharing 
  • Built in media server to share your movies and other content between devices – just add a USB storage device. 
There are four local fibre companies rolling out fibre across New Zealand: Chorus (Most of New Zealand), North Power Fibre  (Whangarei), Ultra Fast Fibre (Waikato, Bay of Plenty, Taranaki), and Enable Networks (Christchurch).
No worries! Your broadband can come with you as long as your bring your electricity with you as well – just give us a bit of notice so we can tick the right boxes and make sure everything is in place. Ideally 15 working days should be enough time for us to get everything ready for you at your new home. Sometimes things might take a bit longer but we’ll be in touch if that happens. Depending on where you move to, we may not be able to provide you with exactly the same services you currently have – it all depends on what’s available in your new area!
We’d be super-sad to see you go! But because our broadband services don’t have a fixed term contract you can leave at any time - we just need 30 days’ notice and we’ll get it all underway for you.