No fixed term contract
One easy bill
Free modem
Our all-around great service
Frequently Asked Questions
Great! How do I sign up?
Simply let us know your interested and one of our helpful broadband team will be in touch. You can:
- Sign up online.
- Call us on 0800 401 373
- Send an email to broadband@contactenergy.co.nz
Broadband is not available in all areas. Factors such as distance from the networks equipment or the network's capacity, means we may be unable to deliver broadband to a specific address. Our Broadband team will confirm if broadband is able to get to you!
Our broadband services are only for residential or private use and not for business or commercial purposes. Connection times vary depending on a number of factors and under our terms and conditions we are not liable to you for any indirect or consequential loss, or for any loss of profits, revenue, goodwill or business.
We offer unlimited broadband only so there’s no having to guess how much you’ll use – you can stream away to your heart’s content! Just be mindful of our fair use policy.
Internet
| Unlimited Broadband plans | Price |
|---|---|
|
ADSL Suitable for light internet users with browsing and some streaming internet needs, and a few devices. |
$89.99 |
|
VDSL Suitable for light-medium internet users with browsing and email needs, and some streaming and gaming needs and a few devices |
$89.99 |
|
Ultra Fast Fibre 100/20 Suitable for medium internet users with browsing and streaming internet needs, some gaming and some devices. |
$89.99 |
|
Ultra Fast Fibre 200/20 Suitable for medium-high internet users with streaming and gaming needs, or a lot of devices. |
$114.99 |
|
Ultra Fast Fibre 1000/500 Suitable for high internet users with streaming and lots of gaming, and multiple devices. |
$129.99 |
|
Gigatown 1000/500 (Dunedin only) Suitable for high internet users with streaming and lots of gaming, and multiple devices |
$129.99 |
We offer ADSL, VDSL and Fibre connections.
There are four local fibre companies rolling out fibre across New Zealand:
- Chorus (Most of New Zealand),
- North Power Fibre (Whangarei),
- Ultra Fast Fibre (Waikato, Bay of Plenty, Taranaki), and
- Enable Networks (Christchurch).
If you're not sure what your current connection is, check out the provider websites for your address:
Should I choose VDSL or Ultra Fast Fibre?
If you can get both at your address then you should consider fibre. It uses fibre optic cabling instead of copper which means the speeds are more consistent and faster.
If you want to upgrade to fibre - the best option is to sign up to the service you are currently using and we can start the upgrade process from there! That way you're online now rather than waiting for your local fibre company to come and complete the process.Our broadband plan speeds represent the theoretic maximum speeds at which you are able to download and upload data from our network.
The best way to do an accurate speed test is by completing a quick Linetest. You will need to have your device plugged in via the ethernet cable.
I don’t want to lose my telephone line – can I keep my home number?
No worries! All you need is a phone with a telepermit sticker (shown below) which you plug into your modem to access our homeline service using Voice over Internet Protocol (VoIP) service. You can add our homeline service from just $10 a month for unlimited national calls not including mobile.
Optional add-ons for your phone line
- Top 10 International calling package – 100 hours per month to Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China - $10.00 per month
- NZ mobile 100 calling package – 100 minutes to NZ mobile phone numbers - $5.00 per month • NZ mobile 200 calling package – 200 minutes to NZ mobile phone numbers - $10.00 per month
What are the rates for Local and International Calls?
Standard Local Rates are shown below. Click here to view International rates.
Standard Local Rates| Type | Charge |
| Directory | $0.55 |
| Fixed | $0.00 |
| IntDirectory | $0.55 |
| Internet | $0.00 |
| Local | $0.00 |
| Mobile | $0.17 |
| MsgExchange | $0.00 |
| Service Call | $0.00 |
| TollFree | $0.00 |
| TollFree Mobile | $0.00 |
What is VoIP?
VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. You can operate VoIP and related services with any modern home phone.I don’t want a homeline anymore – can I discontinue the service?
Sure can! We offer a product called Naked Broadband - it means you’ll no longer have a homeline. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. We strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies.If you have a monitored or medical alarm - please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection.
Does this service come with a modem?
We’ll send you a cool new modem free of charge to use with your Contact Broadband service. We won’t even charge you for postage.If you would like to use your own modem you are welcome to but please note you may need to reprogram a few things to meet our technical requirements. Also, we may not be able to offer remote troubleshooting assistance if you use your own modem.
What sort of modem do you send me?
A Netcomm NF4V model featuring:
- Gigabit modem with 4 LAN ports to connect devices by ethernet
- WiFi speed of 300Mbps
- 2 x FXS ports for connecting a telephone to make VoIP calls
- 2 x USB host ports – supports USB storage device for file sharing
- Built in media server to share your movies and other content between devices – just add a USB storage device.
Our broadband services don’t have a fixed term contract - we just need 30 days’ notice and we’ll get the leaving process underway for you.
We'd always welcome the opportunity to discuss some of our other benefits that might suit you, see what else we can offer here.