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Terms and Conditions

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.

 

Please note, the Contact Energy Limited General terms and conditions for residential and business customers contain terms and conditions related to reticulated LPG supply which no longer apply. Rockgas supplies reticulated LPG, and bottled and bulk LPG – these services now have their own applicable terms and conditions. Contact is in the process of updating its General terms and conditions for residential and business customers so please watch this space for the relevant notice.


Complaints

Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.