Current Terms and Conditions
It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.
Our general terms and conditions, covering electricity, natural gas and piped Contact Rockgas LPG.
Counties and Hawke's Bay Terms and Conditions (effective 1 September 2015)
Kapiti-Horowhenua and Manawatu Terms and Conditions (effective 31 July 2015)
Benefits and discounts
*For Kapiti, Manawatu, Counties, and Hawkes Bay regions, the 10% standard PPD, DualEnergy 15% PPD (Buddy Up) and Online OnTime 22% PPD (The Special) is not available to new customers or customers who move house within these regions.
*For those customers who recently came off a PowerSure plan, these terms and conditions apply to your prompt payment discount.
Other Residential Plans
Contact Rockgas LPG (bottled)
SmoothPaySmoothPay terms and conditions
Distributed Generation terms and conditions - Pre 1 June 2016
Our distributed generation (DG) terms and conditions are changing for new customers, and take effect on 1 June 2016. For those customers who are already DG customers, or are in the process of becoming DG customers, we’ll be in touch in the near future to let you know what this means for you, and when the new terms and conditions will apply to you.
Distributed Generation terms and conditions - Effective 1 June 2016
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Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the terms contained in the EGCC's Electricity and Gas Consumer Codes of Practice relating to the handling of complaints. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Codes of Practice, the Codes of Practice will prevail.