Terms and Conditions

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.

General terms and conditions
Broadband
Residential plans
Other Residential plans ( before 10 June 2019)
Contact Mobile plans
Business plans
Rockgas supply of reticulated LPG terms and conditions
Rockgas bottled gas
Billing and payments
Mobile apps
Alternative energy or distributed generation
Fourth Trimester
Fourth Trimester Terms and Conditions 2024 (coming soon)
Promotional Offers

Complaints

Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.