The NZ Compare Awards recognise excellence in New Zealand’s broadband, energy and mobile sectors. So we’re proud to have collected the awards for Power Provider of the Year, Best Customer Support – Power, and Best Bundled Plan.
At Contact we’re always on the lookout for ways to improve our products and services to give customers better choice, value for money and personalised service so rest assured, we’ll keep doing what we’re doing to give all our customers the best experience possible!
At Contact, we focus on delivering great value, great products and great service to customers. We're always looking to the future, trialling new products and services; inspired by what our customers have told us.
Easy to navigate the website and handy to see usage and costings. I like the free power timeframe. The ease of use is what I like. more
Ive been with Contact for 6 years and they have been so good to me. I highly recommend my friends and whanau to join Contact to enjoy the great benefits that I do. Thanks Pani more
Customer service is very helpful. A man serve me and was very helpful. I regret forgetting his name because I want to recognize his name to the Company. Not only him, others who had served me. more
I have been a customer for a few years and never gave a thought to changing even with door knockers. I had many door knockers promoting their power company and it's funny how they sheepishly walk away after I show them my Contact invoice. I have a chuckle to myself as they say, 'oohh thank you maam'. For me, youve always been me focused. Thank you more
Very pleased with the service from your customer service centre. Jacqui, Megan and Thera. They have been very easy to deal with bringing all my services to Contact Energy more
I like the login process - can update with a submit meter and this works for us with our property being out of town not where we reside. more
Free electricity every night for 3hrs between 9pm and midnight. Save money by taking showers and baking during those times. Using your heaters during those times means waking up to a warm home the following morning. Brilliant and cost effective. more
Very happy with prompt service received and looking forward to our fibre connection. Have been pleased with your service for our power supply and feel valued as a customer because of the service we receive. Thank you more
Contact Energy are contactable, deliver rapid and very satisfactory service, are honest and totally trustworthy. I also think the price you charge for power is competitive. I am happy with your company as my power provider. You look after me well. more
Because Contact always reply to my questions & the lady I spoke to one night was sooo helpful. She informed me of the 9pm - 12am free power, was not pushy, just a down to earth person to chat to. :-} more
Most impressed with your vigilance in detecting the massive extra usage as a result of the leak in my house from the Fridge more
Contact energy always my number 1 power company n will never change, youve always keep me uptodate with any chgs' n Ive never had any probs with my power bill! Thank you, great service to NZders more
I have always had a positive experience with your call centre staff and I have been with Contact for many years. They're easy to chat with and always resolve matters easily. I find the same when emailing. more
I would personally like to thank Contact Energy not only have you all been helpful, your also been considerate an passionate especially when it comes to people who has suffered some sort of hardship regarding their power account like myself, you came through with a solution that made it really affordable for me, thank you more
Good service,fantastic staff at call centres and good callback service.You. Lead the field and as having spent years in the energy supply industry I can recognise quality! more
Contact is led by an experienced and diverse board and leadership team who are committed to our customers, communities, shareholders and people.
Contact is focusing on delivering strong operational performance and providing sustainable value for customers and shareholders.