Why join us

We’re here to help, with our New Zealand based call centre and smart solutions to suit you. Like smoothing out your payments to help with budgeting. And a choice of plans so you can pick the one that suits you best.

We're here to help

app

Easy-to-use app

Track your usage and pay bills within our simple, easy-to-use app.
local call centre

Extended call centre hours

Our New Zealand based call centre has one of the longest call centre hours. From 7am to 6pm, Monday to Friday.
flexible payment options

Flexible payment options

We’ve got tools to help you avoid unexpected bill spikes. Like SmoothPay which evens out your payments over the whole year. You can even pay weekly, fortnightly – whatever works for you.

2022 NZ Compare multi-award winner

The NZ Compare Awards recognise excellence in New Zealand’s broadband, energy and mobile sectors.  So we’re proud to have collected the awards for Power Provider of the Year, Best Customer Support – Power, and Best Bundled Plan.

At Contact we’re always on the lookout for ways to improve our products and services to give customers better choice, value for money and personalised service so rest assured, we’ll keep doing what we’re doing to give all our customers the best experience possible!

We care about New Zealand

As a sustainable energy company we’re invested in New Zealand’s environmental, social and economic wellbeing. Over 80% of our generation is from renewable sources, we’ve reduced our emissions by 59% since 2012 and we’ve planted over 25,000 native plants in the last year.

Plans that suit you

sisters-on-couch

Simple energy rates

Enjoy simple, transparent pricing and the flexibility of no fixed term and no break fees.
Discount off your first bill

Free or discounted power on Good Plans

Get free or discounted power at night or at the weekend with our Good Plans. Conditions and eligibility criteria apply.
free modem

A sharp broadband price

Make your home a haven with a special broadband price on the Broadband Bundle plan. Add gas too for an even sharper price.

Our Story

At Contact, we focus on delivering great value, great products and great service to customers. We're always looking to the future, trialling new products and services; inspired by what our customers have told us.

Community

We work hard to be a good neighbour and lend our support to initiatives that are important to locals. For us, it's all about being a responsible and positive part of our community.

What our customers are saying

I've been with Contact Energy for years now and they have looked after us well, I would never change to any other energy supplier plus they have some very good deals with free power nights, love it. more

Josephine Nov 2024

I've been with Contact Energy for years now and they have looked after us well, I would never change to any other energy supplier plus they have some very good deals with free power nights, love it.

Josephine

Nov 2024

Excellent service from customer services very very friendly and helpful during the whole phone call, from sorting out my final reading to sorting out my connection to my new whare and letting me know how to go bout getting a smart meter installed. I have forgotten the lovely lady's name who assisted me but thank you so very much for all your help. more

Jonnette Oct 2024

Excellent service from customer services very very friendly and helpful during the whole phone call, from sorting out my final reading to sorting out my connection to my new whare and letting me know how to go bout getting a smart meter installed. I have forgotten the lovely lady's name who assisted me but thank you so very much for all your help.

Jonnette

Oct 2024

I gave Contact a ten as I've been using their services for quite a few years now and have received nothing but really helpful and polite answers to any of my questions or concerns. I'm just really pleased for the services I have received over the last twenty Five years or so more

Grant Sep 2024

I gave Contact a ten as I've been using their services for quite a few years now and have received nothing but really helpful and polite answers to any of my questions or concerns. I'm just really pleased for the services I have received over the last twenty Five years or so

Grant

Sep 2024

I am with contact energy for a very long time and I appreciate their help at different walks of my life, always lending a helping hand. Thanks more

Jacob Aug 2024

I am with contact energy for a very long time and I appreciate their help at different walks of my life, always lending a helping hand. Thanks

Jacob

Aug 2024

We have been with Contact Energy for many years and have always had good service. Moving house and getting another place set up with connection then disconnection ready for tenants was a breeze. Knowledgeable staff and quick response was appreciated more

Heather Jul 2024

We have been with Contact Energy for many years and have always had good service. Moving house and getting another place set up with connection then disconnection ready for tenants was a breeze. Knowledgeable staff and quick response was appreciated

Heather

Jul 2024

Great service. Each time I have needed help I have been treated with understanding and respect. It's wonderful when you are not treated just as a number. more

Christine Jun 2024

Great service. Each time I have needed help I have been treated with understanding and respect. It's wonderful when you are not treated just as a number.

Christine

Jun 2024

It's so easy to get around your app and when you have a question, it's so easy to get in touch with your team and every time I have done that, I have been helped and with utmost care my issue has been resolved. Really appreciate you guys more

Amy Jun 2024

It's so easy to get around your app and when you have a question, it's so easy to get in touch with your team and every time I have done that, I have been helped and with utmost care my issue has been resolved. Really appreciate you guys

Amy

Jun 2024

Easy to navigate the website and handy to see usage and costings. I like the free power timeframe. The ease of use is what I like. more

Jane May 2024

Easy to navigate the website and handy to see usage and costings. I like the free power timeframe. The ease of use is what I like.

Jane

May 2024

Ive been with Contact for 6 years and they have been so good to me. I highly recommend my friends and whanau to join Contact to enjoy the great benefits that I do. Thanks Pani more

Pani Apr 2024

Ive been with Contact for 6 years and they have been so good to me. I highly recommend my friends and whanau to join Contact to enjoy the great benefits that I do. Thanks Pani

Pani

Apr 2024

Customer service is very helpful. A man serve me and was very helpful. I regret forgetting his name because I want to recognize his name to the Company. Not only him, others who had served me. more

Alivereti Mar 2024

Customer service is very helpful. A man serve me and was very helpful. I regret forgetting his name because I want to recognize his name to the Company. Not only him, others who had served me.

Alivereti

Mar 2024

I have been a customer for a few years and never gave a thought to changing even with door knockers. I had many door knockers promoting their power company and it's funny how they sheepishly walk away after I show them my Contact invoice. I have a chuckle to myself as they say, 'oohh thank you maam'. For me, youve always been me focused. Thank you more

Shirley Feb 2024

I have been a customer for a few years and never gave a thought to changing even with door knockers. I had many door knockers promoting their power company and it's funny how they sheepishly walk away after I show them my Contact invoice. I have a chuckle to myself as they say, 'oohh thank you maam'. For me, youve always been me focused. Thank you

Shirley

Feb 2024

Very pleased with the service from your customer service centre. Jacqui, Megan and Thera. They have been very easy to deal with bringing all my services to Contact Energy more

Phillip Jan 2024

Very pleased with the service from your customer service centre. Jacqui, Megan and Thera. They have been very easy to deal with bringing all my services to Contact Energy

Phillip

Jan 2024

I like the login process - can update with a submit meter and this works for us with our property being out of town not where we reside. more

Katrina Dec 2023

I like the login process - can update with a submit meter and this works for us with our property being out of town not where we reside.

Katrina

Dec 2023

Free electricity every night for 3hrs between 9pm and midnight. Save money by taking showers and baking during those times. Using your heaters during those times means waking up to a warm home the following morning. Brilliant and cost effective. more

Kuini Nov 2023

Free electricity every night for 3hrs between 9pm and midnight. Save money by taking showers and baking during those times. Using your heaters during those times means waking up to a warm home the following morning. Brilliant and cost effective.

Kuini

Nov 2023

Very happy with prompt service received and looking forward to our fibre connection. Have been pleased with your service for our power supply and feel valued as a customer because of the service we receive. Thank you more

Elizabeth Nov 2023

Very happy with prompt service received and looking forward to our fibre connection. Have been pleased with your service for our power supply and feel valued as a customer because of the service we receive. Thank you

Elizabeth

Nov 2023

Leadership

Contact is led by an experienced and diverse board and leadership team who are committed to our customers, communities, shareholders and people. 

Investors

Contact is focusing on delivering strong operational performance and providing sustainable value for customers and shareholders.