The NZ Compare Awards recognise excellence in New Zealand’s broadband, energy and mobile sectors. So we’re proud to have collected the awards for Power Provider of the Year, Best Customer Support – Power, and Best Bundled Plan.
At Contact we’re always on the lookout for ways to improve our products and services to give customers better choice, value for money and personalised service so rest assured, we’ll keep doing what we’re doing to give all our customers the best experience possible!
At Contact, we focus on delivering great value, great products and great service to customers. We're always looking to the future, trialling new products and services; inspired by what our customers have told us.
Excellent service from customer services very very friendly and helpful during the whole phone call, from sorting out my final reading to sorting out my connection to my new whare and letting me know how to go bout getting a smart meter installed. I have forgotten the lovely lady's name who assisted me but thank you so very much for all your help. more
I gave Contact a ten as I've been using their services for quite a few years now and have received nothing but really helpful and polite answers to any of my questions or concerns. I'm just really pleased for the services I have received over the last twenty Five years or so more
I am with contact energy for a very long time and I appreciate their help at different walks of my life, always lending a helping hand. Thanks more
We have been with Contact Energy for many years and have always had good service. Moving house and getting another place set up with connection then disconnection ready for tenants was a breeze. Knowledgeable staff and quick response was appreciated more
Great service. Each time I have needed help I have been treated with understanding and respect. It's wonderful when you are not treated just as a number. more
It's so easy to get around your app and when you have a question, it's so easy to get in touch with your team and every time I have done that, I have been helped and with utmost care my issue has been resolved. Really appreciate you guys more
Easy to navigate the website and handy to see usage and costings. I like the free power timeframe. The ease of use is what I like. more
Ive been with Contact for 6 years and they have been so good to me. I highly recommend my friends and whanau to join Contact to enjoy the great benefits that I do. Thanks Pani more
Customer service is very helpful. A man serve me and was very helpful. I regret forgetting his name because I want to recognize his name to the Company. Not only him, others who had served me. more
I have been a customer for a few years and never gave a thought to changing even with door knockers. I had many door knockers promoting their power company and it's funny how they sheepishly walk away after I show them my Contact invoice. I have a chuckle to myself as they say, 'oohh thank you maam'. For me, youve always been me focused. Thank you more
Very pleased with the service from your customer service centre. Jacqui, Megan and Thera. They have been very easy to deal with bringing all my services to Contact Energy more
I like the login process - can update with a submit meter and this works for us with our property being out of town not where we reside. more
Free electricity every night for 3hrs between 9pm and midnight. Save money by taking showers and baking during those times. Using your heaters during those times means waking up to a warm home the following morning. Brilliant and cost effective. more
Very happy with prompt service received and looking forward to our fibre connection. Have been pleased with your service for our power supply and feel valued as a customer because of the service we receive. Thank you more
Contact Energy are contactable, deliver rapid and very satisfactory service, are honest and totally trustworthy. I also think the price you charge for power is competitive. I am happy with your company as my power provider. You look after me well. more
Contact is led by an experienced and diverse board and leadership team who are committed to our customers, communities, shareholders and people.
Contact is focusing on delivering strong operational performance and providing sustainable value for customers and shareholders.