Why join us

We’re here to help, with our New Zealand based call centre and smart solutions to suit you. Like smoothing out your payments to help with budgeting. And a choice of plans so you can pick the one that suits you best.

We're here to help

app

Easy-to-use app

Track your usage and pay bills within our simple, easy-to-use app.
local call centre

Extended call centre hours

Our New Zealand based call centre has one of the longest call centre hours. From 7am to 6pm, Monday to Friday.
flexible payment options

Flexible payment options

We’ve got tools to help you avoid unexpected bill spikes. Like SmoothPay which evens out your payments over the whole year. You can even pay weekly, fortnightly – whatever works for you.

2022 NZ Compare multi-award winner

The NZ Compare Awards recognise excellence in New Zealand’s broadband, energy and mobile sectors.  So we’re proud to have collected the awards for Power Provider of the Year, Best Customer Support – Power, and Best Bundled Plan.

At Contact we’re always on the lookout for ways to improve our products and services to give customers better choice, value for money and personalised service so rest assured, we’ll keep doing what we’re doing to give all our customers the best experience possible!

We care about New Zealand

As a sustainable energy company we’re invested in New Zealand’s environmental, social and economic wellbeing. Over 80% of our generation is from renewable sources, we’ve reduced our emissions by 59% since 2012 and we’ve planted over 25,000 native plants in the last year.

Plans that suit you

sisters-on-couch

Simple energy rates

Enjoy simple, transparent pricing and the flexibility of no fixed term and no break fees.
Discount off your first bill

Free or discounted power on Good Plans

Get free or discounted power at night or at the weekend with our Good Plans. Conditions and eligibility criteria apply.
free modem

A sharp broadband price

Make your home a haven with a special broadband price on the Broadband Bundle plan. Add gas too for an even sharper price.

Our Story

At Contact, we focus on delivering great value, great products and great service to customers. We're always looking to the future, trialling new products and services; inspired by what our customers have told us.

Community

We work hard to be a good neighbour and lend our support to initiatives that are important to locals. For us, it's all about being a responsible and positive part of our community.

What our customers are saying

I have been a customer for a few years and never gave a thought to changing even with door knockers. I had many door knockers promoting their power company and it's funny how they sheepishly walk away after I show them my Contact invoice. I have a chuckle to myself as they say, 'oohh thank you maam'. For me, youve always been me focused. Thank you more

Shirley Feb 2024

I have been a customer for a few years and never gave a thought to changing even with door knockers. I had many door knockers promoting their power company and it's funny how they sheepishly walk away after I show them my Contact invoice. I have a chuckle to myself as they say, 'oohh thank you maam'. For me, youve always been me focused. Thank you

Shirley

Feb 2024

Very pleased with the service from your customer service centre. Jacqui, Megan and Thera. They have been very easy to deal with bringing all my services to Contact Energy more

Phillip Jan 2024

Very pleased with the service from your customer service centre. Jacqui, Megan and Thera. They have been very easy to deal with bringing all my services to Contact Energy

Phillip

Jan 2024

I like the login process - can update with a submit meter and this works for us with our property being out of town not where we reside. more

Katrina Dec 2023

I like the login process - can update with a submit meter and this works for us with our property being out of town not where we reside.

Katrina

Dec 2023

Very happy with prompt service received and looking forward to our fibre connection. Have been pleased with your service for our power supply and feel valued as a customer because of the service we receive. Thank you more

Elizabeth Nov 2023

Very happy with prompt service received and looking forward to our fibre connection. Have been pleased with your service for our power supply and feel valued as a customer because of the service we receive. Thank you

Elizabeth

Nov 2023

Free electricity every night for 3hrs between 9pm and midnight. Save money by taking showers and baking during those times. Using your heaters during those times means waking up to a warm home the following morning. Brilliant and cost effective. more

Kuini Nov 2023

Free electricity every night for 3hrs between 9pm and midnight. Save money by taking showers and baking during those times. Using your heaters during those times means waking up to a warm home the following morning. Brilliant and cost effective.

Kuini

Nov 2023

Contact Energy are contactable, deliver rapid and very satisfactory service, are honest and totally trustworthy. I also think the price you charge for power is competitive. I am happy with your company as my power provider. You look after me well. more

Lorraine Oct 2023

Contact Energy are contactable, deliver rapid and very satisfactory service, are honest and totally trustworthy. I also think the price you charge for power is competitive. I am happy with your company as my power provider. You look after me well.

Lorraine

Oct 2023

Because Contact always reply to my questions & the lady I spoke to one night was sooo helpful. She informed me of the 9pm - 12am free power, was not pushy, just a down to earth person to chat to. :-} more

Anne Sep 2023

Because Contact always reply to my questions & the lady I spoke to one night was sooo helpful. She informed me of the 9pm - 12am free power, was not pushy, just a down to earth person to chat to. :-}

Anne

Sep 2023

Most impressed with your vigilance in detecting the massive extra usage as a result of the leak in my house from the Fridge more

Adele Aug 2023

Most impressed with your vigilance in detecting the massive extra usage as a result of the leak in my house from the Fridge

Adele

Aug 2023

Contact energy always my number 1 power company n will never change, youve always keep me uptodate with any chgs' n Ive never had any probs with my power bill! Thank you, great service to NZders more

Opetera Aug 2023

Contact energy always my number 1 power company n will never change, youve always keep me uptodate with any chgs' n Ive never had any probs with my power bill! Thank you, great service to NZders

Opetera

Aug 2023

I have always had a positive experience with your call centre staff and I have been with Contact for many years. They're easy to chat with and always resolve matters easily. I find the same when emailing. more

Amanda Jul 2023

I have always had a positive experience with your call centre staff and I have been with Contact for many years. They're easy to chat with and always resolve matters easily. I find the same when emailing.

Amanda

Jul 2023

I would personally like to thank Contact Energy not only have you all been helpful, your also been considerate an passionate especially when it comes to people who has suffered some sort of hardship regarding their power account like myself, you came through with a solution that made it really affordable for me, thank you more

Brenda Jul 2023

I would personally like to thank Contact Energy not only have you all been helpful, your also been considerate an passionate especially when it comes to people who has suffered some sort of hardship regarding their power account like myself, you came through with a solution that made it really affordable for me, thank you

Brenda

Jul 2023

Good service,fantastic staff at call centres and good callback service.You. Lead the field and as having spent years in the energy supply industry I can recognise quality! more

Colin Jun 2023

Good service,fantastic staff at call centres and good callback service.You. Lead the field and as having spent years in the energy supply industry I can recognise quality!

Colin

Jun 2023

Very helpful and good service more

Tracey May 2023

Very helpful and good service

Tracey

May 2023

Good communication, efficient service more

Donna Apr 2023

Good communication, efficient service

Donna

Apr 2023

Wide range of products and prompt response more

Shunyi Apr 2023

Wide range of products and prompt response

Shunyi

Apr 2023

Leadership

Contact is led by an experienced and diverse board and leadership team who are committed to our customers, communities, shareholders and people. 

Investors

Contact is focusing on delivering strong operational performance and providing sustainable value for customers and shareholders.