Sign up for My Account and you will be able to:

  • Pay your bills easily with a one-off credit card payment.
  • View monthly usage data (plus daily and hourly if you have a smart meter) for the past year. Compare it to the same month the year before.
  • Set up Smoothpay to even out your payments across the whole year.
  • Apply for a refund by signing in to your online account and heading to the ‘pay bill’ section.

NOTE: My Account is not available for bottled gas, Time of Use or Collective accounts.

My Account sign up

9 digits, e.g. 500123456
Type your email address

Password must be at least 8 characters and contain 1 uppercase letter and 1 number

Answer the below to verify this account is yours

dd/mm/yyyy
Type your business registration number
Enter your phone number including area code. e.g. 09 123 4567
Enter your mobile number here. e.g. 021 123 4567
AA000000 What does this mean?

Sorry, one or more of the fields don't match what we have on record. Please try again or message us here.

Try to log in instead or reset your password here or message us here.

By signing up, you agree to our Terms of Use and Privacy Policy, and if you are signing up on behalf of the account holder, confirm that you are authorised to act on their behalf.

Sign up for My Account

My Account is not available for bottled gas accounts, Time of Use accounts or Collective accounts.

Need a refund? Save time and do it online

Register or sign in to your online account and go to the ‘pay bill’ section

Refer a friend - share a $200 discount

We love having you as a customer, and if you want to share the love with your friends, you could both earn a discount towards your bill! Ts and Cs apply.
Find out more