Sign up for My Account and you will be able to:

  • Pay your bills easily with a one-off credit card payment.
  • View monthly usage data (plus daily and hourly if you have a smart meter) for the past year. Compare it to the same month the year before.
  • Set up Smoothpay to even out your payments across the whole year.
  • Apply for a refund by signing in to your online account and heading to the ‘pay bill’ section.

NOTE: My Account is not available for bottled gas, Time of Use, Collective accounts or business customers.

My Account sign up

9 digits, e.g. 500123456
Type your email address

Your password should be between 8 - 40 characters. It needs to include a number and cannot start with "!" or "?".

Answer the below to verify this account is yours

Type your business registration number
Enter your phone number including area code. e.g. 09 123 4567
Enter your mobile number here. e.g. 021 123 4567
AA000000 What does this mean?

Sorry, one or more of the fields don’t match what we have on record. Please try again or message us. Our Online Services portal is available for residential customers only.

Try to log in instead or reset your password here or message us here.

By signing up, you agree to our Terms of Use and Privacy Policy, and if you are signing up on behalf of the account holder, confirm that you are authorised to act on their behalf.

Sign up for My Account

My Account is not available for bottled gas accounts, Time of Use accounts or Collective accounts.

Need a refund? Save time and do it online

Register or sign in to your online account and go to the ‘pay bill’ section

Do it all on the app

App Store    Google Play