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A simpler approach to energy plans

Energy can be confusing, but we’re on a mission to make it simpler. Case in point: our new range of residential energy plans. They’re simple to understand and still great value-for-money, without the confusion of different discounts.

A new direction for new customers

People have been asking for simpler plans with fairer, more transparent pricing and we’ve listened. We started with ‘Basic’ earlier this year, which quickly became one of our most popular plans! Now we’ve taken the next step – launching a new range of residential plans without prompt payment or conditional discounts. Why have we done this? Because we think a less complicated approach to energy plans just makes common sense. Just like our decision to introduce weekly or fortnightly billing options, this is another example of how we’re putting our energy where it matters.

For current Contact customers, it's business as usual

Offering our customers choice is important to us, so if you’re already on one of our plans nothing changes unless you want it to! As always, any plans that are currently offered to new customers are available to existing customers – just be aware that break fees may apply if you’re looking to jump on a new plan but haven’t yet reached the end of your fixed term.

Whether you’re keen for a change, moving house, or adding another property we feel confident that there’s something in our new range that is right for you.

Got a question? Get in touch

At Contact, we’re all about bringing choice, certainty and control to a complex industry - we hope you share our view that these new plans reflect that commitment. If you have any further questions, check out our comprehensive FAQs below. For anything else, please don’t hesitate to get in touch.
We want to provide more fairness, more transparency and more accessibility to energy.

By removing prompt payment discount from our new products, we’re making it fairer for customers who missed out on the discounted payment due to the inability to pay their full bill by the due date.

We believe this is the right thing to do by our customers, no matter their choice of plan.
Some people do love their prompt payment discounts and we acknowledge that, which is why, for customers currently on plans with prompt payment discounts, nothing is changing.

The new plans are available for new customers or those who wish to change plan (note that for anyone on a fixed term plan, break fees may apply). You can find out more about the new plans and pricing here.

If you’re on a fixed-term plan:

Nothing changes. You can stay on your existing plan until the end of its term and will continue to receive any discounts that you currently get, including prompt payment discount. When your plan term comes to an end, you can choose one from one of our exciting new plans.

If you’re on an open-term plan:

Nothing changes. You can stay on your existing plan and will continue to receive any discounts that you currently get, including prompt payment discount. Of course, if you’d like to jump on one of our new plans, no worries! You can do this by changing your plan.

This will vary depending on the plan you’re currently on, where you live and what new plan you choose. To see the pricing on our new plans, click here.
When your fixed term comes to an end, you can jump onto one of our exciting new plans. There’s a range to choose from, including options with or without rewards and flexible or fixed term, so there will be something right for you.
If you’re moving house, you can jump onto one of our exciting new plans. There’s a range to choose from, including options with or without rewards and flexible or fixed term, so there will be something right for you.
All of our new plans are super simple and do not include these discounts.

If you’re an existing customer and currently receive any of these discounts, nothing changes unless you change plans or move house.
Nothing changes for business customers. Currently our business plans still include prompt payment discount.

We’re always look for new and better ways to do things, so this may change in the future.
We don’t know what other energy companies are planning to do. For us it’s about doing the right thing for our customers (both now and in the future).

If you’re finding it hard to pay your bills on time, we have options to help.

Our late payment policy is staying the same at this stage, so late payment fees still apply. Details are outlined in our standard service fees.