Sometimes we need to charge fees for additional services. These fees cover electricity, gas and Auto LPG fuel cards. They’re all inclusive of GST.
A few notes:
If you fail to meet an arranged appointment or provide access, the relevant service fee, as outlined above, is still payable
We may on-charge any fees we receive from a network company or other third party, in relation to work performed at your request
Special fees may apply for other services
Prompt payment discounts don’t apply to service fees
All fees include GST.
Please call 0800 80 9000 if you have any queries at all. We’re here to help.
Sign up for email billing in My Account
If you’re not already registered, it only takes a few minutes to set up an online account. (Sorry but some accounts do not currently have access to My Account. If that's you, e-mail us and we'll swap you to email billing pronto.)
Some of our residential plans offer 1% discount for getting all our correspondence by email, and another 1% for paying by direct debit. (If you are currently on a fixed term plan, you’ll be able to change when your current one ends.)