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Service Fees

Sometimes we need to charge fees for additional services. These fees cover electricity, gas and Auto LPG fuel cards. They’re all inclusive of GST.

 

 table of service fees

 

table of fees

A few notes:

 

  1. If you fail to meet an arranged appointment or provide access, the relevant service fee, as outlined above, is still payable
  2. We may on-charge any fees we receive from a network company or other third party, in relation to work performed at your request
  3. Special fees may apply for other services
  4. Prompt payment discounts don’t apply to service fees
  5. All fees include GST.

Please call 0800 80 9000 if you have any queries at all. We’re here to help.

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Sign up for email billing in My Account

If you’re not already registered, it only takes a few minutes to set up an online account. (Sorry but some accounts do not currently have access to My Account. If that's you, e-mail us and we'll swap you to email billing pronto.)
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Other ways to pay

Paying by direct debit from your bank account, internet or telephone banking are some other ways to pay which will not incur any extra fees. (You can set up direct debit in My Account.) 
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Want an extra 1 or 2% discount?

Some of our residential plans offer 1% discount for getting all our correspondence by email, and another 1% for paying by direct debit.  (If you are currently on a fixed term plan, you’ll be able to change when your current one ends.)

Download our App

Keep an eye on your electricity and gas account on the go, or stock up on LPG gas refills quickly and easily.
Add {0} to take advantage of dual fuel discounts - see specific plan terms and conditions. To select this plan, you need to have your {0} with us. Please add {0} or select another plan. We have removed your selected plan since {0} was not included in that specific plan. Manage all your services in one place by adding {0} to your plan. Plan offers; {0} is also available on this plan. Plus add {1} to your plan and get our 2% DualEnergy discount*