Welcome to Contact

We’re committed to being competitive and fair in our pricing and plans and you’ll have the option of choosing any one of our plans. In the meantime, we have put all our new energyclubnz customers onto one of our current plans which has no fixed term or break fees and simple, transparent pricing. We’ll be in touch with each customer individually to tell you your exact rates.

You’ll get details on how to sign into your new account, these won’t be in your first welcome email, but will be sent to you a few days later.  All your account details will be available once we send you information on how to sign into your account via ‘My Account’.

The information on your bill pretty much stays the same, though it will look a little different. Also, we don't have a club fee like energyclubnz did. Energy bills hold a lot of information so we've put together an example to explain all the bits and pieces.

We’ll carry over the same billing cycle so no need to worry about that! If you want to change your direct debit details, simply do this in My Account or the Contact App, once you have received your account details from us and are able to sign in.

We’ll try and keep things as easy as possible for you with this change – if you currently pay by direct debit that will stay the same. You don’t need to do anything.

If you want to change your direct debit details, simply do this in My Account or the Contact App once we send you details on your new account. 

If you pay your bill by credit card, your card details won’t be coming over to us due to security reasons. Once you’ve received your Contact Account number from us on email, here’s how you can help set up your credit card for bill payment if you want to continue to pay by credit card.

Simply call our secure credit card line on 0800 266 851, choose option 4, and our automated service will guide you through. Just have your Contact Account number and your credit card details handy. Once you’ve done this, paying your bill will happen automatically from your credit card.  Our fee for credit card payments is 0.95% - so a bit cheaper than what you might be used to!  For customers paying by direct debit, there's nothing you need to do.

To make it easy, we can sort your payment arrangement for you. We just need your permission to contact WINZ, your Contact Account number which you’ll receive from us on email, Social Welfare number and a few other details. You can do it all here and we will upload your details as soon as we hear from you.

Absolutely – we have very strong data security protocols in place and we have some great info about staying safe online.

energyclubnz have passed on all your details to us and we’re happy to discuss these details with you – please Contact Us and our dedicated team will be in touch.

Have a look below to see what you can do via our online services!

	Contact Website	My Account	Contact App
Become a customer of Contact	✓
Let us know you are moving	✓	✓	✓
Add another property you want us to supply	✓	✓	✓
Change your Plan	✓
Get an estimate of our prices	✓
Update your personal details		✓	✓
Provide a meter reading		✓	✓
View your current and previous bills		✓	✓
Check your account balance		✓	✓
Make a payment from your Credit Card & Bank Payment		✓	✓
Monitor your usage		✓	✓
Set up a Direct Debit		✓	✓
Set up or cancel Smoothpay		✓	✓
Send an Enquiry	✓	✓	✓
Pay your bill		✓	✓
See transactions		✓	✓
Change to weekly/Fortnightly billing (if eligible)		✓	✓

No, there will be no disruption to your power as you are transitioned over from energyclubnz to Contact.

If you are medically dependent or vulnerable and had let energyclubnz know, those details have been transferred to us. If you hadn’t told them or your situation has changed, please get in touch here. This is really important information that we need to know.

This will be transferred to your account with Contact and will show as a credit with us.

There may be a bit of a delay in transferring over credits but never fear, they are on their way! If you had a credit with energyclubnz, this will be transferred to your account with us, it just may take roughly 2-weeks to show.

Energyclubnz customers’ energy accounts are being transferred to Contact. The founder of energyclubnz has said ‘We approached Contact because we believe they are the best retailer to look after our customers in terms of service, pricing and stability. The Contact team have been fantastic: professional, fair, transparent and great to deal with.’ You always have a choice of energy supplier and we wholeheartedly support that. Even though we’d love to have you with us, you are welcome to contact another retailer.

You will be automatically accepted by Contact as a customer, regardless of whether you have been declined before.

Our offer is 8 cents per kW excluding GST (prices are subject to change with 30 days’ notice).

Our Distributed Generation buyback rate is in line with the rest of the industry. We regularly review and update our plans and pricing nationwide to reflect changes in wholesale energy costs, network and other input costs, and in order to remain competitive.

Yes, we truly believe you’ll love being a customer of ours. We offer smart solutions like SmoothPay where you can even out your payments across the year. You could get your internet from us too on our unlimited, unfixed broadband. ‘Individual products terms and conditions apply.’

Our rates are set in advance so you won’t be subject to spot market pricing which can be very volatile.