If you already have Max Fibre with us, you’re not eligible for this offer.
If you have any other broadband connection type with us and want to take advantage of this special broadband price while remaining on your current plan, simply call us on 0800 641 501 and one of our friendly team will help you get set up.
- Broadband from just $85/mth when you add it to any existing power and gas plan.
- Broadband from just $90/mth when you add it to any existing power plan.
Prices include GST and are for Max Fibre connections only.
How to add broadband to your account:
Alternatively, if you’re an existing customer on an open term plan then you can change to the Broadband Bundle plan.
We’d love to have you join our broadband family. As long as you have your residential electricity account with us at the same address, you should be good to go.
There are a few exceptions where we can’t supply your broadband:
Also, if you’re already with us, any overdue debt you have will need to be cleared.
When you sign up over the phone, our team will quickly take a look to see if broadband can be supplied to your address. The answer will usually be yes, but things like distance from the network’s equipment or its capacity can mean it’s not available.
Once you’ve signed up, sit back and relax, we will get the ball rolling for you.
You’ll get an email within three days confirming your details and order number. We’ll also let you know what dates you’re scheduled to be connected. This will depend on what service you’ve asked for.
You will need to test your BYO modem prior to your connection date to ensure the power light comes on. If you have asked for Contact to provide a modem, as long as there are no courier delays, it should arrive before your connection date.
We will have to send you a Contact to provide a modem ($14.99 P&H applies), it should arrive between 2-5 days. Check the activation date on your email, follow the setup instructions and you're good to go.
A technician connects this at the exchange, which is usually located in around your area. If the technician needs to visit, we'll let you know.
Once it’s done, we’ll send you a confirmation email. Then you’ll need to set up your modem. If you need a hand, look for instruction manuals for most modems here.
Here’s a guide for when you need to gain consent for fibre and what type:
For more information, visit your Local Fibre Company’s website:
There may be a small amount of down time while the technician is in the process of switching your fibre over to Contact (for example while the ONT is being configured or while you are connecting your modem). This should only take 15 minutes.
Unless you’re setting up a new fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.
If your connection date is more than two days away we can look at rescheduling this for you, no problem. We’ll just need to check if there is a tech available to do the work.
If you have requested to transfer your existing services over to Contact, there's no need to contact your current provider. They will automatically be notified once we have requested to transfer your services.
We do recommend checking in with your current provider prior to requesting to transfer your services to ensure you are not locked into a contract and/or you are made aware of any associated cancellation charges.
There are a number of reasons an installation could be considered complex, particularly if you’re getting fibre installed for the first time. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. Or in some cases, further groundwork beyond your boundary may need to be finished first. Occasionally this may take several days to finish.
All LFC’s will install a certain amount of fibre to your house for free (200 metres in most areas), however if more complex work is needed, the installer will discuss any impacts or additional costs with you before starting work. You can choose to go ahead as planned or simply let us know if you want to cancel.
For wireless connections you’ll need to rent or buy a Contact modem (you can’t use your own), which could be new or refurbished. You’ll have the option to rent a modem for $4/mth ongoing or buy upfront for $99. Modem delivery fee of $14.99 applies.
For fibre connections we offer both options. Using your own modem is a good idea as you can get connected faster than waiting for a Contact one to be delivered. Check to see if your modem is compatible.
If you don’t want to use your own modem, no problem, we can provide one for you. You’ll have the option to rent a modem for $4/mth ongoing or buy upfront for $99. Modem delivery fee of $14.99 applies.
For fibre with VoIP phone connections you’ll need to rent or buy a Contact modem (you can’t use your own), which could be new or refurbished. You’ll have the option to rent a modem for $4/mth ongoing or buy upfront for $99. Modem delivery fee of $14.99 applies.
For help setting up your modem:
Yes, your modem definitely needs a little TLC. It’s important to put it in the right place for optimal operation. (i.e., think buffering/drop out internet issues if you choose the wrong spot.) These are some places to avoid putting your modem:
We know that some customers may need extra Wi-Fi coverage in their homes to make sure they have the best experience when using the internet. For example, large homes with rooms a long way from the primary modem may need extra units for an extra boost. Certain building materials in your home can cause issues for Wi-Fi too so additional units may be needed to combat this.
These can be purchased for the amounts below which will be added to your Contact account. Simply do that here.
Number of units | Price (Incl GST, postage and handling) |
1 | $160 |
2 | $325 |
3 | $475 |
If you have one of our existing TP-Link (either HX510 or Deco) modems already, then extra units are preconfigured to plug in and go. Just put them in poorer quality areas of your house, and you’re away.
For customers with a different modem or starting afresh with no modem, you’ll need to buy at least two units if want the benefits of better Wi-Fi coverage in your house. This is because your current one may not be compatible.
For a more extensive run down on how these units can help, click here.
Yes (if it’s available in your area). If you want to upgrade to fibre, it’s best to sign up to Contact now with the service you are currently using (e.g. VDSL/ADSL) and we’ll start the upgrade from there. That way you're online now rather than waiting for your LFC to come and do the installation.
TIP: If you’re already with another broadband provider, we’ll need to know the account number you have with them, so please have this handy when you sign up.
Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science.
Broadband speeds can vary and it’s important to know what to look out for. Things that slow things down might include:
The best way to do an accurate speed test is by completing a quick speed test. We recommend using www.speedtest.net and make sure you are using “Devoli” as the selected server to get the most accurate result. You will need to have your device plugged in via the ethernet cable (which came with your modem).
Check our troubleshooting page.
Yes, we provide homeline services using Voice over Internet Protocol (VoIP). You'll need a fibre connection and our Netcomm Contact provided modems. You can add our homeline service from just $10 a month for unlimited national calls not including mobile. Give us a call on 0800 641 502 and we can set this up for you.
VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. You can operate VoIP and related services with any modern home phone.
The main difference between a standard landline and VoIP is that VoIP uses your internet connection whereas a standard landline is connected to the copper network.
If you have services such as a medical alarm and monitored alarm that often require a standard landline, please let us know so we can make sure to recommend the right set-up for you.
It’s important you know that your VoIP service might not work during a power outage. Therefore you’ll need another way to stay connected in case you need to make an emergency 111 calls.
Yes! You can keep your existing home phone number when you sign up to a homeline service with us. Just let us know and we can move it from your existing provider. You will also need a phone with a telepermit sticker (shown below) which you can plug into your Contact provided modem to access our homeline service using Voice over Internet Protocol (VoIP) service.
Standard Local Rates are shown below. View our International rates.
Standard Local RatesType | Charge (per min) |
Directory | $0.55 |
Fixed | $0.00 |
IntDirectory | $0.55 |
Internet | $0.00 |
Local | $0.00 |
Mobile | $0.17 |
MsgExchange | $0.00 |
Service Call | $0.00 |
TollFree | $0.00 |
TollFree Mobile | $0.00 |
Yes. We offer a product called Naked Broadband – it means you’ll no longer have a homeline. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. We strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies.
If you have a monitored or medical alarm, please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection.
Give us a call on 0800 641 502 and we can set this up for you. Alternatively, if you are using the voicemail functionality on your home phone device, please check the manufacturer’s instructions on how to set this up.
Dial 222 from your phone, enter in your phone number (start with the country code and area code - for example, it is 649 if you are based in Auckland, New Zealand), then enter the PIN you were given when your voicemail was set up. This will enable you to check your voice messages and manage your mailbox.
Yes, we can arrange this. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book.
Yes (provided the entry was added by Contact). Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and we can arrange this. If your number was added by an old provider, you will need to contact them to have it removed.
If your home phone isn’t working, try this step-by-step troubleshooting guide.
Make sure broadband is working first as the phone requires an internet connection before it will work (refer to broadband troubleshooting if broadband isn’t working). Then make sure the phone is securely connected to telephone port 1 on the modem.
To do this, look for a ‘Telepermit’ Sticker. If you can’t see one, it might be a good idea to contact the manufacturer to enquire if the phone is VoIP compatible.
Power cycle the Netcomm Contact provided modem by turning off the power button on the side of the modem. Wait 30 seconds, and then turn this button back on. After 5 minutes, test to see if the problem has been resolved.
To help us resolve your issue quickly, we recommend having these details on hand when you call our Customer Service team.
We have been with Contact Energy for many years and have always had good service. Moving house and getting another place set up with connection then disconnection ready for tenants was a breeze. Knowledgeable staff and quick response was appreciated more
It's so easy to get around your app and when you have a question, it's so easy to get in touch with your team and every time I have done that, I have been helped and with utmost care my issue has been resolved. Really appreciate you guys more
Great service. Each time I have needed help I have been treated with understanding and respect. It's wonderful when you are not treated just as a number. more
Easy to navigate the website and handy to see usage and costings. I like the free power timeframe. The ease of use is what I like. more
Ive been with Contact for 6 years and they have been so good to me. I highly recommend my friends and whanau to join Contact to enjoy the great benefits that I do. Thanks Pani more
Customer service is very helpful. A man serve me and was very helpful. I regret forgetting his name because I want to recognize his name to the Company. Not only him, others who had served me. more
I have been a customer for a few years and never gave a thought to changing even with door knockers. I had many door knockers promoting their power company and it's funny how they sheepishly walk away after I show them my Contact invoice. I have a chuckle to myself as they say, 'oohh thank you maam'. For me, youve always been me focused. Thank you more
Very pleased with the service from your customer service centre. Jacqui, Megan and Thera. They have been very easy to deal with bringing all my services to Contact Energy more
I like the login process - can update with a submit meter and this works for us with our property being out of town not where we reside. more
Very happy with prompt service received and looking forward to our fibre connection. Have been pleased with your service for our power supply and feel valued as a customer because of the service we receive. Thank you more
Free electricity every night for 3hrs between 9pm and midnight. Save money by taking showers and baking during those times. Using your heaters during those times means waking up to a warm home the following morning. Brilliant and cost effective. more
Contact Energy are contactable, deliver rapid and very satisfactory service, are honest and totally trustworthy. I also think the price you charge for power is competitive. I am happy with your company as my power provider. You look after me well. more
Because Contact always reply to my questions & the lady I spoke to one night was sooo helpful. She informed me of the 9pm - 12am free power, was not pushy, just a down to earth person to chat to. :-} more
Contact energy always my number 1 power company n will never change, youve always keep me uptodate with any chgs' n Ive never had any probs with my power bill! Thank you, great service to NZders more
Most impressed with your vigilance in detecting the massive extra usage as a result of the leak in my house from the Fridge more