Get max speed and max savings on internet on our Broadband Bundle Plan

Unlimited internet. Incredible value.

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Simple

Make life simpler by combining your energy, broadband and phone services on one account.

No limits

Our plans don't cap how much data you can use. That means you can stream, download and play to your heart's content.

Cancel anytime

No locked-in contract means no early cancellation fee. You can switch your plan or cancel anytime. Nice.

Frequently asked questions

Current customers who have broadband with us already

If you already have Max Fibre with us, you’re not eligible for this offer. 

If you have any other broadband connection type with us and want to take advantage of this special broadband price while remaining on your current plan, simply call us on 0800 641 501 and one of our friendly team will help you get set up.

- Broadband from just $79.99/mth when you add it to any existing power and gas plan.

- Broadband from just $84.99/mth when you add it to any existing power plan.

Prices include GST and are for Max Fibre connections only.

 

Current customers who don’t currently have broadband with us

How to add broadband to your account:

  1. Register or sign in to your online account ‘My account’ or do it on our app
  2. Go to 'My Property'
  3. Click 'Add Broadband'

Alternatively, if you’re an existing customer on an open term plan then you can change to the Broadband Bundle plan.

Do it all on the app

Don’t have the Contact app? Download it below.

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We’d love to have you join our broadband family.  As long as you have your residential electricity account with us at the same address, you should be good to go.

There are a few exceptions where we can’t supply your broadband:

  • If you’re on on PrePay or Bach plan.
  • Customers on weekly or fortnightly billing.
  • If you have a Time of Use meter.
  • Business customers

Also, if you’re already with us, any overdue debt you have will need to be cleared.

If you sign up online, when you put you address in you’ll quickly know if broadband can get to you. The answer will usually be yes, but things like the distance from the network’s equipment or it’s capacity can mean it’s not available. For signs up over the phone, our team can easily find this information out for you too.

What happens once I've signed up?

Once you’ve signed up, sit back and relax, we will get the ball rolling for you.

You’ll get an email within three days confirming your details and order number. We’ll also let you know what dates you’re scheduled to be connected. This will depend on what service you’ve asked for.

 

For fibre connections:

If your property has had fibre before, it all gets done remotely and you can expect to be connected within ten days after you sign up (though hopefully a bit quicker).

If you've never had fibre, there’s a few extra steps to get you up and running as a technician will need to visit. It will be all worth it though for that faster internet connection!

  1. If a consent to install fibre is needed, your local fibre company (LFC) needs confirmation of this before they can do anything. There’s more info in the “How does the consent process work for fibre?” section below.
  2. A technician may visit your property to see how to get you connected. If they do need to, we’ll email you a date for that visit around the same time we email your order number (you’ll need to have any necessary consents ready by then.) Someone over the age of 18 needs to be home when they come. To make things easier, the technician will call ahead on the day as a reminder.
  3. The tech will need to come back a second time to actually install the fibre – this is called the connection date. We’ll email to let you know this date around five – ten days after the first visit. Someone will also need to be home for this and again, they’ll call ahead on the day.

During installation, the technician will get everything set up outside first. Next, they attach a box on a wall inside your property - this is called an Optical Network Termination (ONT). Once the technician has confirmed your service is up and running, you can plug your modem into the ONT and your connection should be ready to use!

Your modem is sent three days before your connection date. You’ll get an email when it is on its way along with a tracking number.

 

For ADSL/VDSL connections:

In most cases, the connection is done remotely. If a technician needs to visit, we’ll let you know. Your modem is sent three days before your connection date. Just hang onto it until we tell you the connection has been completed.

Once it’s done, we’ll send you a confirmation email. Then you’ll need to set up your modem (instructions will be included in the box, or you can find them here). It may take a while for the modem to install, but within two hours you should be up and running with your internet.

 

How does the consent process work for fibre?

Here’s a guide for when you need to gain consent for fibre and what type:

  • If you are living in a rental property, written consent is needed from your landlord.
  • If your property is in a right of way (ROW) or shared driveway, you may need to gain written consent from your neighbour(s) - the technician will tell you if this is needed during their initial visit.
  • For multi-dwelling units (MDU) such as apartments or flats, the building owner or body corporate will need to give their consent.
  • Note, for any properties that have been subdivided, each one must be on a separate title – your Local Fibre Company (LFC) may ask for this. (i.e,, the subdivision must have all the necessary legal sign off.)

For more information, visit your Local Fibre Company’s website:

 

If I already have broadband with an existing provider, will there be any down time between them ending my service and Contact beginning my new one?

There may be a small amount of down time in your services while the technician is in the process of switching your fibre service over to Contact (for example, while the ONT is being configured or while you are connecting your new modem).  However, this should be no longer than 15 minutes.

 

Will a technician need to visit / will I need to be at home when this happens?

Unless you’re setting up a new fibre broadband connection, then probably not. Most connections happen remotely, however in some circumstances a technician will need to visit the property. They’ll contact you to arrange a date for the installation. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number.

 

Can I reschedule my connection date?

If your connection date is more than two days away we can look at rescheduling this for you, no problem. We’ll just need to check if there is a tech available to do the work.

 

Do I need to call and cancel with my existing provider or does Contact do that for me? 

If you have requested to transfer your existing services over to Contact, there's no need to contact your current provider. They will automatically be notified once we have requested to transfer your services.

We do recommend checking in with your current provider prior to requesting to transfer your services to ensure you are not locked into a contract and/or you are made aware of any associated cancellation charges.

 

What if it’s going to take a while to get fibre and I need a connection straight away?

Simply let us know and we can arrange an alternative (ADSL/VDSL) while you wait. Call our broadband support team on 0800 641 502.

 

When is a job considered ‘complex’ and extra charges may apply?

There are a number of reasons an installation could be considered complex, particularly if you’re getting fibre installed for the first time. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. Or in some cases, further groundwork beyond your boundary may need to be finished first. Occasionally this may take several days to finish.

All LFC’s will install a certain amount of fibre to your house for free (200 metres in most areas), however if more complex work is needed, the installer will discuss any impacts or additional costs with you before starting work. You can choose to go ahead as planned or simply let us know if you want to cancel.

Do I get a modem and is there a cost? 

We’ll send you a free modem to use with your Contact Broadband service ($14.99 postage and handling applies).

 

Can I use my own modem?

If you would like to use your own modem you are welcome to but you may need to reprogramme a few things to meet technical requirements. Also, we may not be able to offer remote troubleshooting assistance if you use your own modem and some may not work with our service unfortunately.

 

When will I receive my modem?

Your modem is sent three days before your connection date. You’ll get an email when it is on its way along with a tracking number.

 

My modem has been damaged, lost or stolen, can I get a replacement?

Yes, you can get a replacement modem. Please get in touch with us to arrange this.

 

Setting up your modem

For help setting up your modem

  • If you have a Contact branded modem, take a look at this User Guide.
  • If you have a Huawei modem, take a look at this User Guide.

 

Is there anything I need to know about where to place the modem when I set it up?

Yes, your modem definitely needs a little TLC. It’s important to put it in the right place for optimal operation. (i.e., think buffering/drop out internet issues if you choose the wrong spot.) These are some places to avoid putting your modem:

  • Spots with direct sunlight or hot areas
  • Liquid or moisture (keep the coffee cups at arms’ length). To clean the modem, wipe it with a slightly damp cloth
  • Any sort of cover, enclosed spaces like drawers or boxes or behind furniture
  • Tinkering – disassembling your modem in any way is not a good idea

Can I upgrade to Fibre broadband when I switch to Contact?

Yes (if it’s available in your area). If you want to upgrade to fibre, it’s best to sign up to Contact now with the service you are currently using (e.g. VDSL/ADSL) and we’ll start the upgrade from there. That way you're online now rather than waiting for your LFC to come and do the installation.

 

Can I upgrade if I’m already with Contact?

Yes, if fibre broadband is available in your area, sure thing! Give us a call on 0800 641 502 and we’ll organise the upgrade/speed change.

TIP: If you’re already with another broadband provider, we’ll need to know the account number you have with them, so please have this handy when you sign up.

 

Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science.

Broadband speeds can vary and it’s important to know what to look out for. Things that slow things down might include:

  • Where your modem is placed in your house, for example if there are lots of walls between you and your modem. The distance from your house to your local exchange could also affect speeds.
  • How many people are on your network at the same time.
  • The type and location of content you are accessing, content from international servers could be slower to access.
  • The time of day could affect it with how busy the network is.
  • The capability of the devices you are using to connect to the network. Do they have the software and hardware capable of accessing Max Speeds? The speed capacity of the devices you are connecting with may be a limitation for example.
  • Environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours’ WiFi connection.
  • Connecting devices directly to your modem via high-speed Ethernet wiring instead of using WiFi will get you the most reliable connection and faster speeds.

 

How to check your broadband speed

The best way to do an accurate speed test is by completing a quick speed test. We recommend using www.speedtest.net and make sure you are using “Devoli” as the selected server to get the most accurate result. You will need to have your device plugged in via the ethernet cable (which came with your modem).

 

My internet is slow, what can I do?

Check our troubleshooting page.

Can I add a landline service?

Yes, you can add our homeline service from just $10 a month for unlimited national calls not including mobile. Give us a call on 0800 641 502 and we can set this up for you.

Can I keep my current home phone number?

No worries! All you need is a phone with a telepermit sticker (shown below) which you plug into your modem to access our homeline service using Voice over Internet Protocol (VoIP) service.
 
Keep your home phone number with your fibre broadband. NZ broadband made easy!
 

Optional add-ons for your phone line

  • Top 10 international calling package – 100 hours per month to fixed landlines only, in Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China – $10.00 per month. (Please note this is for landline to landline calls only, standard rates apply for mobiles, please refer to rates below.)
  • NZ mobile 100 calling package – 100 minutes to NZ mobile phone numbers – $5.00 per month
  • NZ mobile 200 calling package – 200 minutes to NZ mobile phone numbers – $10.00 per month

 

What are the rates for Local and International Calls?

Standard Local Rates are shown below.  View our International rates.

Standard Local Rates
Type Charge (per min)
Directory $0.55
Fixed $0.00
IntDirectory $0.55
Internet $0.00
Local $0.00
Mobile $0.17
MsgExchange $0.00
Service Call $0.00
TollFree $0.00
TollFree Mobile $0.00

What is VoIP?

VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. You can operate VoIP and related services with any modern home phone. 

I don’t want a homeline anymore – can I discontinue the service? 

Yes. We offer a product called Naked Broadband – it means you’ll no longer have a homeline. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. We strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies.

If you have a monitored or medical alarm please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection. 

How do I set up and check my voicemail?

From your phone, simply dial *55. After listening to any new messages you may have, you can press ‘0’ to access your greetings settings.

Can you add my number to the next phone book?

Yes, we can arrange this. Please call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book.

Can you delete my number from the next phone book?

Yes (provided the entry was added by Contact). Please call us on 0800 641 502 and we can arrange this. If your number was added by an old provider, you will need to contact them to have it removed.

What our customers are saying

Had no problems with our move. Thanks Contact. more

Robert Jun 2021

Had no problems with our move. Thanks Contact.

Robert

Jun 2021

Really easy to set up service. The online process as fast and efficient. more

Joshua Jun 2021

Really easy to set up service. The online process as fast and efficient.

Joshua

Jun 2021

Have always been happy with Contact. I am relocating to the South Island and will definitely sign up with Contact again when I find a new home to purchase. more

Lisa Apr 2021

Have always been happy with Contact. I am relocating to the South Island and will definitely sign up with Contact again when I find a new home to purchase.

Lisa

Apr 2021

I joined Contact 2 years ago and have had no issues with service, which is why I renewed. My customer service experience has been really good so well done. more

Vanessa Apr 2021

I joined Contact 2 years ago and have had no issues with service, which is why I renewed. My customer service experience has been really good so well done.

Vanessa

Apr 2021

The operator was very kind and helpful. She made things become a breeze. Highly recommended! more

Thanh Mar 2021

The operator was very kind and helpful. She made things become a breeze. Highly recommended!

Thanh

Mar 2021

For the past 25 years I have never had any issues with contact n hope in future I will have no issues too. more

Gyan Mar 2021

For the past 25 years I have never had any issues with contact n hope in future I will have no issues too.

Gyan

Mar 2021

customer service is very good. always helpful. more

Le-Anne Feb 2021

customer service is very good. always helpful.

Le-Anne

Feb 2021

Excellent service and advice more

Paul Feb 2021

Excellent service and advice

Paul

Feb 2021

Very good experience and I never give 10! more

Peter Feb 2021

Very good experience and I never give 10!

Peter

Feb 2021

My phone calls and emails with contact have been clear and helpful. It was also really easy to sign up online more

Georgia Feb 2021

My phone calls and emails with contact have been clear and helpful. It was also really easy to sign up online

Georgia

Feb 2021

i find your staff helpful and very professional more

Mary Jan 2021

i find your staff helpful and very professional

Mary

Jan 2021

I think your rates are good and love the cheaper petrol more

Raewyn Jan 2021

I think your rates are good and love the cheaper petrol

Raewyn

Jan 2021

The customer service staff at contact energy are very kind and helpful to all my needs. more

Christopher Nov 2020

The customer service staff at contact energy are very kind and helpful to all my needs.

Christopher

Nov 2020

...Contact is an awesome power provider...Contact Customer service team are friendly, kind, prompt and very helpful. more

Aroha Nov 2020

...Contact is an awesome power provider...Contact Customer service team are friendly, kind, prompt and very helpful.

Aroha

Nov 2020

Been with contact for nearly 8 years and very happy with the service provided. more

Mark Oct 2020

Been with contact for nearly 8 years and very happy with the service provided.

Mark

Oct 2020

Putting our energy where it matters

Rainbow tick

We're extremely proud to have been certified with the Rainbow Tick. We are committed to creating a culture where we have engaged and happy people who feel comfortable and safe bringing their whole selves to work.

Most diverse company

Contact Energy was named as the top-ranked company on the 2017 global Thomson Reuters Diversity & Inclusion Index out of 6,000 companies.

Best Established Energy Brand

Winner of this prestigious international award for 2019 for our work on developing, implementing and living a truly authentic and customer-centric brand.

We care about New Zealand

As a sustainable energy company we’re invested in New Zealand’s environmental, social and economic wellbeing. Over 80% of our generation is from renewable sources, we’ve reduced our emissions by 59% since 2012 and we’ve planted over 25,000 native plants in the last year.

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Do it online

Quickest way to sign up. Takes about 5 minutes.
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Call us

Takes longer. You can call us on the number below.

More info here.